Loan Servicing Quality Control Specialist

POSITION SUMMARY: Responsible for quality control review activities for the Banks residential, consumer, and commercial loan portfolio. The incumbent will assist in creating and maintaining QC requirements related to loan operations. This will include validating system reports, interaction with outside legal counsel to follow up for missing or inaccurate information, and performing other duties pertaining to the loans held, serviced, originated, or sold by the Bank. In addition, this candidate will monitor and review all necessary quality control tasks to ensure they are performed in compliance with Bank policies and procedures including all applicable regulations and investor guidelines. The desired candidate will have a very strong attention to detail with the ability to work independently to quickly resolve any issues to mitigate both monetary and reputational risk. ESSENTIAL FUNCTIONS : Performs reviews related to reports and/or loans in accordance with the departments procedures to ensure customer and bank expectations are met. Maintains existing and coordinates implementation of new procedures/processes to include documentation and system checklists ensuring the Bank is in compliance with applicable regulatory requirements, as needed. Prepares and maintains quality control log, note inventory log, and PIF log. Performs quality control reviews on all new loan files to include core system and documentation. Performs quality control activities on closed and denied/withdrawn loans as defined in policies and procedures. Reviews quality control departmental reports for maintenance activities, accuracy and completion. Follows up for any post-closing documentation items and escalates any time delays or issues related to quality control to appropriate management team to ensure items are resolved timely and accurately. Oversees and ensures lender and investor (Freddie, FHLB, CHFA) guidelines are met. Maintains industry knowledge, stays abreast of regulatory changes with regards to all loan origination and operation. Updates procedures as these environments change. Reviews daily rates to ensure accuracy on the core system. Reviews and mails all system generated notices. Completes internal file audits to ensure accuracy and originals are maintained per regulatory requirements. Prepares PIC posting sheets daily to ensure allocation of loans to appropriate GL. Supports document imaging initiatives. Balances DDA and GL accounts. []{style="font-size: 11pt; font-family: Calibri, "}