Manager, Payroll Solutions Architect

The Manager, Payroll Solutions Architect is a core member of the HR BPaaS Solution Hub and is responsible for solutioning HR Business Process as a Service opportunity during active sales pursuits.

This role translates client requirements into commercially viable and delivery-ready solutions, including staffing models, role structures, delivery location strategies, productivity assumptions, and pricing inputs. The Solution Architect applies market benchmarking, operational experience, technology-enabled efficiencies, and Deloitte's BPaaS delivery capabilities to ensure that every pursuit is supported by a solution that is both competitively positioned and executable as priced.

The role partners closely with sales teams, account leaders, delivery leadership, pricing and commercial teams, and global delivery centers. Success requires the ability to move quickly under pursuit deadlines while bringing analytical rigor, operational credibility, and clear communication to complex HR outsourcing opportunities.

Recruiting for this role ends on 12/04/2026.

Work you'll do

As a Manager, Payroll Solutions Architect on the HR BPaaS Solution Hub team, you will be responsible for...

• Partner with sales teams and account leaders on active Human Resources (HR) payroll business process as a service (BPaaS) and business process outsourcing (BPO) pursuits; serve as the primary solution architecture resource from opportunity qualification through proposal development and client presentations; translate client requirements, process volumes, service expectations, and operating-model objectives into solution designs; and identify assumptions, dependencies, risks, and decision points affecting scope, staffing, pricing, or delivery feasibility.

• Design staffing models for proposed Payroll BPaaS engagements, including headcount, role mix, skill profiles, supervisory structure, span of control, shift, coverage, language, and time-zone models; incorporate process volumes, complexity, seasonality, service expectations, productivity assumptions, and transition considerations; evaluate alternative scenarios; and translate models into pricing and commercial analyses.

• Identify opportunities to improve proposed solutions through automation, process standardization, workflow redesign, technology-enabled productivity gains, and continuous improvement; assess how Deloitte capabilities and proprietary tooling can improve efficiency, quality, scalability, and client value; and communicate how technology and process innovation support measurable business outcomes.

• Determine delivery location strategies across the United States, Mexico, and India; evaluate process complexity, client requirements, cost targets, language needs, time-zone coverage, talent availability, and operational risk; develop blended onshore, nearshore, and offshore delivery models; and coordinate with delivery center leadership to validate assumptions, resource availability, and operating feasibility.

• Build and maintain staffing calculators, productivity models, pricing templates, assumptions libraries, solution playbooks, and cross-deal knowledge repositories; collaborate with delivery leadership to confirm solutions can be executed as priced and support post-win transitions; draft proposal and request-for-proposal (RFP) content; and maintain knowledge of the competitive HR BPaaS and BPO landscape, client expectations, delivery models, and technology trends.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

The team

The HR BPaaS Solution Hub supports Deloitte's growth in HR managed services by bringing together solution architecture, sales, delivery, pricing, commercial, and technology capabilities.

The team helps clients operate and transform critical HR processes through scalable, technology-enabled service models. Our work spans process design, workforce planning, global delivery strategy, automation, analytics, and managed services operations.

Solution Hub serves as the connection point between client needs and delivery execution. By combining functional HR knowledge, quantitative modeling, market benchmarks, and Deloitte's technology-enabled capabilities, the team helps ensure that HR BPaaS opportunities are positioned with both commercial precision and operational credibility.

Qualifications

Required:

• Bachelor's degree or equivalent experience.

• 6+ years of experience in payroll outsourcing, business process outsourcing (BPO), shared services, or managed services.

• 4+ years of experience in one or more of the following: solution architecture, pricing, workforce planning, capacity planning, delivery operations, or managed services design; experience supporting payroll processes; and experience developing staffing models, workforce plans, capacity models, or productivity assumptions for payroll outsourcing, BPO, shared services, or managed services.

• 4+ years of experience applying Avasant, ISG, or Everest benchmarking data to business cases; developing and maintaining Microsoft Excel staffing calculators, pricing inputs, and scenario analyses; using generative artificial intelligence (AI) and automation tools in solution development, analysis, or service delivery; contributing to proposals, RFP responses, client presentations, or executive-level solution narratives; and working across sales, delivery, pricing, commercial, technology, and global delivery teams in United States, Mexico, and India delivery models while managing multiple active pursuit deadlines.

• You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations.

• Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Master's or MBA degree.

• At least 6 years of experience building BPO pricing models, managing engagement margins, and optimizing global delivery economics across offshore and nearshore centers.

• At least 6 years of experience solutioning multi-process or multi-country HR BPaaS or BPO opportunities; developing blended United States, nearshore, and offshore delivery models; applying benchmark data to staffing ratios, cost-per-transaction models, productivity assumptions, or operating-model business cases; and evaluating how process complexity, volume, seasonality, language requirements, service coverage, automation, and location affect delivery economics.

• At least 6 years of experience with HR technology platforms, workflow tools, automation, AI, analytics, or agentic AI solutions, including Deloitte HR BPaaS capabilities such as SimplrOps and Ascend.

• At least 4 years of experience partnering with delivery leaders to validate transition plans, operating assumptions, and delivery readiness; building reusable solutioning assets, estimation tools, pricing models, or operating-model playbooks; and managing globally distributed delivery teams or governance frameworks for multi-country BPO engagements.

• 8+ years of management consulting experience with demonstrated success developing business and exceeding sales targets; and experience supporting client workshops, oral proposal presentations, executive-level pursuit discussions, drafting proposals, and presenting operating models to senior client stakeholders.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.