Systems Support Lead

Enterprise Platform Management Consult with the Career Excellence and Innovation team on technology solutions and resources that enable operational effectivenessProvide day-to-day support for enterprise resources to ensure access to students and troubleshootingRepresent university needs with enterprise platform vendors for system optimization, unique configurations, and integrationsMonitor systems to achieve optimum performance and work with departments to configure relevant reporting and system metricsLead integration efforts in alignment with central system administrators and work closely to align system operations with the Provosts Office of Enterprise TechnologyProvide timely communications and effective trainings in collaboration with the Career Excellence and Innovation team across stakeholder teamsDevelop and enforce application operating standards, policies, and proceduresOversee requests for system augmentations and collaborate with users to identify solutions and resolve issuesManage software quality; participate in validation, testing, and documentation of product releasesCollaborate with Career Success leadership on the management and ongoing development of the Career Success WordPress website and SharePoint12twenty@Texas Platform Management Oversee and manage day-to-day support operations of the 12twenty@Texas platform, ensuring consistent service delivery and operational excellenceDevelop and implement operational policies, procedures, and best practices to improve efficiency, scalability, and quality of serviceCollaborate with the vendor, Career Success team, McCombs and Law School teams, and end users to coordinate project delivery, feature releases, and system updatesMonitor platform performance metrics, analyze data, and generate reports to identify trends, risks, and areas for improvementLead incident response and resolution efforts, working with technical teams to minimize downtime and maintain high availabilityWork with Enterprise Technology to ensure compliance with industry standards, security protocols, and regulatory requirementsManage the 12twenty@Texas and UT Austin 12twenty ticket systems, ensuring efficient operations and stakeholder responsivenessOversee vendor relationshipsGuide strategic planning for support budgeting, forecasting, and resource allocation to align with institutional goalsStrategic Projects and Innovation Oversee project management for special initiatives that enhance operations and improve user experience for students, employers, and staffIdentify opportunities to leverage automation, integrations, and data insights to streamline processes and improve performance metricsOther duties as assigned