Operations Supervisor

Job Description:

Who We Are:

At Cart.com, we're defining the future of commerce.

Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape.

We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence.

But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact.

If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you.

Cart.com Milestones

• Founded in 2020 with a vision to build the first truly unified commerce platform.

• Achieved unicorn status with a valuation exceeding $1 billion.

• Raised more than $475 million to support continued growth and innovation

• Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels.

• Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale.

• Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact.

Our values: Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

• Remember to be human: We work hard, but we leave room for the people, places and things that we love

AI is part of how we work. It's not doing the hiring.

We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask.

Onsite: This position is open to applicants or individuals who are located in or around Groveport, OH and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs.

The Role:

The Fulfillment Center Supervisor will be a key leader at our Fulfillment Center. You will be responsible for managing and motivating a team to achieve productivity, safety, and departmental goals. The potential assignments would be one or more of the following areas: replenishment, receiving, outbound, inventory, special projects & returns. The ability to, work in a fast-paced environment, motivate a performance driven team, and be customer service driven, is a must.

What You'll Do:

• Manage a team of associates

• Manage time tracking, time off, and approve timecards for your team

• Be comfortable running metrics and reports to establish team performance and share updates with the broader operations team

• Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost and best possible service levels

• Drive efficiency in operations by continuously improving current processes and practices.

• Maintain a safe work environment. Hire and train distribution center team members on best practices and maintain policy and procedures as outlined

• Work cross functional with other supervisors to achieve broader goals outside your main department.

Who You are:

• A leader with the ability to influence

• A high level communicator both orally and written

• Able to multi-task and adapt to a changing environment

• A Problem Solver

• Team oriented with strong interpersonal skills

What You've Done:

• 3+ yrs warehouse experience within 3PL, retail and/or multi-client distribution

• 1+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.

• Systems experience with WMS, OMS, Excel, and other Office applications.

• High School diploma or GED.

Top candidates will also have:

• You have successfully utilized data to support decisions and drive success in your responsible areas

• Prior 3PL operations experience.

• Inventory and/or Quality experience

Physical Work Environment:

• 1st shift: Monday- Friday

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).

• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)

• Able to maintain attention and concentration for extended periods of time

• Able to work overtime including extended schedules during peak seasons.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.