Site Support Technical Lead
Washington, DCJob$80–120K/yrSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
SAIC seeks a Site Support Technical Lead in Washington, DC, to combine hands-on IT support with operational oversight. The lead serves as the primary escalation point, guides the support team, and supports collaboration spaces while interfacing with customer and executive leadership onsite and managing remote support assignments. The role also oversees deployments, endpoint security, identity management, and coordination with other IT engineering teams.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Site Support Technical Lead
SAIC is looking for a Site Support Technical Lead to join team in Washington, DC. This dual-functioning role combines technical mastery with operational oversight, serving as the primary escalation point and hands-on lead for the IT support team. The successful candidate will ensure the seamless execution for the Site Support Team, collaboration spaces, interfacing directly with customer and executive leadership onsite at their headquarters, as well as managing remote support assignments.
Job Duties
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Technical & Team Leadership : Lead daily IT site support operations, manage task distribution, monitor team performance, and provide technical guidance and training to staff.
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Advanced Troubleshooting: Act as the highest escalation point to promptly resolve complex hardware, software, network, and system issues both in person and remotely.
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Team Operations & Oversight: Direct the daily operations of the IT site support team, managing task distribution, establishing SLAs, and monitoring technical performance metrics.
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Collaboration & Meeting Support: Oversee the configuration, maintenance, and live support of Microsoft Teams Conference Rooms (MTRs) and executive meeting infrastructure.
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Deployment & Imaging: Manage the installation, configuration, and maintenance of computer systems and peripherals, including engineering system images via SCCM.
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Security & Identity Management: Enforce endpoint security compliance using BitLocker encryption, manage secure network access with Zscaler (https://www.zscaler.com/) , and oversee user account permissions according to agency policies.
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Cross-Functional Collaboration: Partner with other IT engineering teams to implement solutions that improve system performance, security, and infrastructure reliability.
Documentation & Interfacing: Maintain accurate IT support records, technical SOPs, and knowledge base articles while serving as a technical liaison to the customer and program
Qualifications
Education & Experience
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AA Degree in a related discipline and 5+ years of related experience; Or High School diploma and 7+ years of progressive technical experience.
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Required Certifications: Must possess at least two of the following certification Microsoft 365 (M365), Zscaler, ITIL 4 or CompTIA Security+ .
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Technical Expertise: Strong engineering experience with SCCM imaging , BitLocker management, and Zscaler secure access solutions.
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Unified Communications: Direct, hands-on experience supporting and troubleshooting Microsoft Teams Rooms (MTR) hardware and video teleconferencing.
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Ticketing & Frameworks: High proficiency with enterprise help desk software and ticketing workflows (e.g., ServiceNow) to manage and report on service queues.
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Core Skills: Exceptional diagnostic skills, a customer-focused mindset, and the communication skills necessary to explain complex technical concepts to executive stakeholders and non-technical users
Clearance : Must be a US Citizen and able to successfully attain and maintain a federal Public Trust clearance
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2618771
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
How this job compares
Set against the 2,850 open IT Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$80–120K/yr
- Washington, D.C. median$65–95K/yr27 salary ranges
- US median$72–100K/yr928 salary ranges
This range's midpoint, $100K, is 23% above the Washington, D.C. median midpoint ($81K) — in the middle half of IT Support salary ranges in Washington, D.C..
- Openings
- Olive Jobs lists 54 open IT Support jobs in Washington, D.C. and 2,850 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Washington, D.C.
- CGS Federal6 open
- General Dynamics Information Technology4 open
- SAIC (this employer)4 open
- Experience
- This posting asks for at least 5 years of experience — more than three in four IT Support postings that state a minimum ask for (median 3 years, across 1,950 postings).
- Education
- 267 of the 2,850 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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