Dashboards Troubleshooting IP Connectivity Telecommunications Specialist
Raleigh, NCContract / Temporary / Full-time$60K/yrSeen 4 days agoSeen in employer's feed 4 days ago
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Job overview
The Tier I Network Technician supports North Carolina’s statewide NG911 operations center during overnight operations. The role monitors system dashboards, receives technical support requests from 911 communications centers, documents and prioritizes incidents, and coordinates escalation and service restoration. It is an onsite, four-month contract-to-hire position; the posting states that the anticipated full-time role pays $60,000 per year and does not offer sponsorship.
Skills & qualifications
Skills
Full job description
Dashboards Troubleshooting IP Connectivity Telecommunications Specialist
(Jobs in
Requirement id 159452
Job title Specialist
Job location in Raleigh, NC
Skills required NG911 System, Dashboards, Troubleshooting, IP Connectivity Telecommunications
Open Date 30-Oct-2026
Close Date
Job type Contract
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Specialist: NG911 System, Dashboards, Troubleshooting, IP Connectivity Telecommunications
Start date : 11/16/2026
End Date : 03/31/2027
Submission deadline : 11/05/2026
Client Info : NCDIT
Note:
-
Onsite
-
In Person Only
Description:
**THIS IS A TEMP TO PERM POSITION. After the initial contract engagement, the manager would like to hire the contractor full time. The salary for the full-time position is $60,000.00 per year. NCDIT is not able to offer sponsorship for the full-time role. Only candidates available to work full time without sponsorship will be considered for this position.
**This is an onsite position.
Seeking NMAC Tier I Network Technician
North Carolina 911 Board
Location: 3900 Wake Forest Road, Raleigh, North Carolina
Work Arrangement: 100% On-Site – No Remote or Hybrid Work
Schedule: Night Shift – 24/7 Operations Environment
Employment Type: Four-Month Contract-to-Hire
- Position Overview
The North Carolina 911 Boards Network Monitoring and Assistance Center (NMAC) is a 24-hour, 7-day-a-week statewide operations center responsible for monitoring and coordinating technical support for North Carolinas Next Generation 911 (NG911) system.
The NMAC serves as a central point of contact for Public Safety Answering Points (PSAPs), telecommunications providers, and technology vendors throughout North Carolina. Our mission is to help maintain the availability, reliability, and operational readiness of critical 911 services.
We are seeking a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This position serves as a frontline technical support resource, receiving and documenting service issues, monitoring system notifications, coordinating incident response, and ensuring timely communication with affected 911 centers and technical support partners.
Although the position carries a Network Technician title, the primary responsibilities involve technical monitoring, incident management, customer support, and coordination rather than direct network configuration or administration.
- Essential Duties and Responsibilities
- Network and System Monitoring
Monitor statewide NG911 network and system dashboards for alarms, alerts, outages, and potential service disruptions.
Identify and document abnormal conditions involving network connectivity, 911 call handling equipment, and associated services.
Review monitoring notifications and follow established procedures for incident identification, reporting, and escalation.
Maintain awareness of ongoing technical incidents and service conditions affecting North Carolinas 911 centers.
Assist with tracking service restoration and confirming that reported issues have been appropriately addressed.
- Technical Support and Incident Management
Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina.
Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions.
Create, update, and maintain accurate incident records using the NMACs Salesforce case management platform.
Document troubleshooting activities, vendor responses, incident timelines, and resolution information.
Assign incident priorities based on established severity classifications and operational impact.
Escalate critical or unresolved incidents to Tier II personnel, technical vendors, or appropriate management.
Follow established Standard Operating Guidelines (SOGs) to ensure consistent handling of reported incidents.
- Ve
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159452 while calling.
EOE Protected Veterans/Disability
How this job compares
Set against the 628 open Network Technician jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This posting$60K/yr
- US median$73–133K/yr87 salary ranges
This rate, $60K, is 42% below the US median midpoint ($103K) — in the lowest quarter of Network Technician salary ranges across the US.
- Openings
- Olive Jobs lists 10 open Network Technician jobs in North Carolina and 628 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Experience
- Network Technician postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (506 postings).
- Education
- 124 of the 628 open Network Technician jobs (20%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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