Senior Director, Product Strategy & Operations (IC)

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Job Category Product Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role We are looking for a Director of Product Strategy and Operations to serve as a strategic partner to product, engineering, and executive leadership — driving the operating cadence, strategic planning, and cross-functional execution that turns our product vision into measurable business outcomes. This role blends the rigor of a chief-of-staff function with the analytical depth of a strategy team and the execution discipline of a PMO.

You will sit at the intersection of product, engineering, finance, and go-to-market teams — translating ambiguity into structured plans, identifying whitespace and risk, and building the systems that enable growth at scale without losing speed.

This is a highly visible role with direct exposure to senior/executive leadership, reporting directly to MuleSoft’s COO.

What You'll Do Strategy & Planning

• Prepare executive-level narratives, decks, and business reviews that distill complex, ambiguous data into clear recommendations.
• Serve as a key liaison between Product, Finance and GTM team on topics like forecasting and resource allocation.
• Partner with the GM/VP Product staff to define product strategy and GTM.
• Conduct market, competitive, and customer research (e.g., benchmarking against comparable SaaS platforms) to identify growth opportunities, threats, and whitespace.
• Build and maintain the business case / ROI framework used to prioritize the product roadmap and major bets (new products, M&A integration, platform investments).

Operations & Execution

• Design and run governance processes (roadmap councils, launch readiness, prioritization frameworks like RICE/WSJF) that scale decision-making across dozens of product teams.
• Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove cross-functional blockers and drive alignment on major initiatives and launches.
• Track and report on key product and business metrics (adoption, NRR, pipeline influence, consumption, NPS) to leadership and the board; build the analytics infrastructure to support self-serve insight.

Organizational Leadership

• Act as a trusted advisor and thought partner to the COO and GM.
• Function as a strategic operational proxy to leadership, managing key stakeholders, orchestrating complex processes, problem solving, and driving prioritization of new activities.
• Drive change management for major organizational shifts (reorgs, new planning models, M&A integration, tooling rollouts).

Required Qualifications

• 8+ years of experience in product strategy, product operations, management consulting, or a related strategic/operational role, with 3+ years in enterprise SaaS or cloud software.
• Demonstrated ability to lead through influence at scale.
• Strong quantitative and analytical skills — comfortable with market sizing, financial modeling, pricing/packaging analysis, and data-driven storytelling.
• Exceptional written and verbal communication skills, including experience creating executive-level materials.
• Experienced in proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.
• Demonstrated ability to operate in ambiguity, drive alignment across senior stakeholders, and manage multiple competing priorities simultaneously.
• Bachelor's degree or equivalent relevant experience required. Master's degree (MBA) a plus.

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.