Office Manager

Description We are looking for an experienced Office Manager to lead day-to-day operations at a well-run testing site in Mentor, Ohio. This Long-term Contract position is ideal for someone who combines strong customer service instincts with the ability to oversee staff, maintain an organized office environment, and support a secure, compliant candidate experience. The role offers the opportunity to manage administrative workflows, guide onsite personnel, and help keep the center running smoothly in a calm, service-focused setting.

Responsibilities:

• Direct daily office and test center activities to ensure smooth operations, strong service delivery, and adherence to company and client expectations.

• Oversee scheduling, guidance, and day-to-day support for onsite staff, including contract team members, while promoting accountability and excellence.

• Coordinate hiring support, onboarding activities, and practical training for new employees to prepare them for site procedures and service standards.

• Review and approve time records and expense submissions accurately and on schedule.

• Enforce candidate check-in, identification, and security procedures to protect the integrity of the testing environment.

• Manage facility-related security measures such as controlled access, keys, locks, alarms, and monitoring systems.

• Step in to perform front desk, receptionist, and test administration duties whenever coverage is needed.

• Resolve routine technical or equipment issues and escalate more complex operational, candidate, or building concerns when appropriate.

• Document incidents, candidate concerns, and unusual testing events clearly, and partner with property management to maintain a safe and well-managed site.

• Support office administration by maintaining supplies, ordering materials as needed, and assisting with administrative tasks such as basic accounts payable coordination. Requirements • High school diploma or equivalent is required; additional college coursework is preferred.

• At least 2 years of experience in a customer-facing environment such as retail, hospitality, call center, or office support.

• At least 1 year of supervisory, team lead, or management experience.

• Strong communication and interpersonal skills with the ability to handle sensitive situations professionally.

• Proficiency with Microsoft Office, Outlook, and Windows-based systems.

• Solid organizational skills with the ability to manage multiple priorities and changing schedules, including evenings and weekends.

• Ability to troubleshoot basic technical issues and produce clear written documentation or reports.

• Ability to lift up to 40 pounds and move through the facility regularly, including standing or sitting for extended periods as needed. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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