Customer Success Manager
San Francisco, CAFull-time$60–100K/yrSeen todayStill listed today
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At a glance
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Job overview
Phonely is building a platform for creating, simulating, integrating, and deploying AI voice agents. The Customer Success Manager owns the post-sale customer journey, from onboarding and training through adoption, expansion, and renewals. The role works directly with customers and engineering to solve problems, drive business value, translate feedback into product insights, and identify growth opportunities.
Skills & qualifications
Skills
Qualifications
Full job description
Customer Success Manager @ Phonely San Francisco, CA — On-site, Full Time AI voice is the future. We’re building it. Want in? About Phonely Every day, billions of phone calls are made to businesses. We believe AI will soon handle the majority of them — and businesses will need a way to build, simulate, integrate, and deploy voice AI agents that actually work. We’re building exactly that. Phonely is a full-stack platform for creating AI voice agents that sound human, scale instantly, and never drop the ball. Think: fine-tuned LLMs, real-time monitoring, Zapier-style workflows, and a telecom infra layer — all in one. We’re one of the fastest-growing companies in nearly every investor’s portfolio we’re in. Our customers are scaling rapidly, and now we’re looking for a Customer Success Manager who thrives in motion, sweats the details, and obsesses over making customers successful. What You’ll Be Doing
- Own the entire post-sale journey — onboarding, training, adoption, expansion, renewals.
- Be the voice of the customer — translate feedback into product insights and feature improvements.
- Drive ROI — help customers get real business value fast: live agents, lower costs, higher CSAT.
- Build trusted relationships — with champions, operators, and execs. You’ll be their go-to.
- Solve real problems — everything from configuration to integration to strategy.
- Push for growth — spot upsell opportunities and help customers scale their usage you’ll get upsell commission.
- Work closely with engineering — file tickets, test fixes, and close loops directly.
What We Expect In Week One
- Learn our entire platform and onboard me in the first 2 days
- Meet our customers. Shadow support calls. Jump in on real issues.
- Get hands-on with the product. Simulate, test, and build voice flows yourself.
- Own onboarding for at least 1–2 new accounts.
- Identify 3–5 high-priority accounts at risk and build a plan.
- Show initiative. If something’s broken, fix it or flag it fast.
You’ll Be Great If You…
- Communicate clearly, confidently, and with empathy — especially under pressure.
- Can explain technical concepts to non-technical people (and vice versa).
- Love startups. You move fast, wear many hats, and don’t need hand-holding.
- Think proactively — if a customer’s drifting, you spot it early and act.
- Thrive in chaos. You like solving hard problems for people who are scaling fast.
Bonus Points If You…
- Have 2–4+ years in a CSM, Solutions Engineer, or post-sales/ sales role at a SaaS or AI company.
- Are an ex(or current)-athlete
- Are a founder
- Have done something really cool.
Why Join Us
- Equity in a rocketship
- Work directly with the founders
- On-site in SF (we’ll feed you breakfast, lunch, and dinner)
- Actual ownership — your ideas will shape how we support customers
- We’re building the future of voice. It’s early, and it’s moving fast.
How this job compares
Set against the 949 open Customer Success Manager jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$60–100K/yr
- California median$130–175K/yr152 salary ranges
- US median$113–160K/yr656 salary ranges
This range's midpoint, $80K, is 47% below the California median midpoint ($150K) — in the lowest quarter of Customer Success Manager salary ranges in California.
- Openings
- Olive Jobs lists 203 open Customer Success Manager jobs in California and 949 across the US. 22% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 1 year of experience — less than three in four Customer Success Manager postings that state a minimum ask for (median 5 years, across 773 postings).
- Education
- 174 of the 949 open Customer Success Manager jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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