Benefits Specialist

Description

We are seeking a compassionate and service-oriented Employee Benefits Representative to support employees by providing guidance on company benefit programs, leave options, and wellness resources. This role acts as a resource for employees throughout their employment lifecycle, helping them understand available programs and ensuring a positive employee experience.

This position is ideal for someone with strong customer service and communication skills who enjoys helping people navigate questions and resolve issues.

Key Responsibilities

• Serve as a primary contact for employees seeking information about benefits.

• Assist employees and direct them to appropriate resources.

• Respond to questions by phone, email, and in person while providing exceptional customer service.

• Partner with benefit vendors and internal teams to resolve employee concerns and escalations.

• Support leave administration processes, including documentation tracking and communication with employees.

• Create and distribute benefits communications, educational materials, and employee resources.

• Participate in employee orientations and informational meetings regarding available programs.

• Track employee inquiries and maintain accurate records of interactions and resolutions.

Requirements

Qualifications

• 1+ year of customer service, employee support, HR, call center, or administrative experience.

• Strong communication and problem-solving skills.

• Ability to explain information clearly and professionally.

• Excellent organizational skills and attention to detail.

• Experience handling sensitive or confidential information.

• Proficiency with Microsoft Office Suite.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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