IT Support Associate II, Ops Tech Solutions (OTS)
Albuquerque, NMJob$27.64–37.74/hrSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The IT Support Associate II supports Amazon Operations teams by resolving technical problems across multiple disciplines at facilities in a defined geographic area. The role is part of Operations Technology Solutions, which provides global IT support to Amazon Operations. Associates are encouraged to participate in career development opportunities.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take
on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Basic Qualifications
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Experience troubleshooting integrated and interdependent computer systems
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Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
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1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
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Experience in a dynamic environment with a high degree of customer service
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .
USA, NM, Albuquerque - 27.64 - 37.74 USD hourly
How this job compares
Set against the 2,784 open IT Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$27.64–37.74/hr
- US median$25–32/hr724 hourly ranges
This range's midpoint, $32.69/hr, is 14% above the US median midpoint ($29/hr) — in the middle half of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 28 open IT Support jobs in New Mexico and 2,784 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in New Mexico
- Jacobs3 open
- Amazon (this employer)2 open
- Edgewater Federal Solutions, Inc.2 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (1,901 postings).
- Education
- 258 of the 2,784 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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