Operations Manager

Bermex, Inc.Full time Regular About The TeamAt Bermex, we put value on our customerrelationships. We'realways looking for a way that we can delight our customersby going the extra mile.Bermexoffers expert damage prevention services andsolutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. About the RoleThe Operations Managerreports to the Senior Operations Managerat Bermex. This position playsa key role in workingwith management to improve operations, sales, profit,and employeedevelopment in order to attain customer satisfaction.This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.***Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year. *** What You'llDoOperation Supervisor Management: * Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports * Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit * Supervise and review the preparation of forecast numbers for each of his/her departments * Review performance and causes of significant variances, along with corrective action plans * Conduct performance and wage reviews for department supervisionBusiness Management: * Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports * Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets * Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnelCustomer Communication: * Handle or defer all customer complaints to the appropriate authorities * Professionally represent the company to clients and their customers * Provide general information about the meter services to customers, when applicableOther duties as assigned. About YouMust haves: * Education: High School Diploma or GED * Experience: 3 years of experience in an operations managementor supervisory role. * 3 years of experience in the field of damage prevention directly managing teams of line locate technicians. Nice to haves: * Education:Bachelor's Degree in Operations Management or BusinessAdministration * Experience: 5 years of experience in operations management or supervisory role. At least 1 year of experience in budget development and oversight is a plus * 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.Your Skills: * Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service * Highly trained in conflict management and business negotiation processes * Knowledge of operations, safety process, programs, and procedures * Excellent communication skills, comfortable interacting with management and customers * Strong analytical and financial analysis skills * Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices * Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook) * Ability to multi-task, and work independently and as a team * Proven abilities of stro