Service Center Manager

Urgently Hiring- apply now for more information and to schedule an interview! At Atlantic Emergency Solutions, our team supports the fire trucks and emergency equipment that first responders rely on every day. We offer stable hours, a Monday through Friday schedule, and a work environment focused on efficiency, accountability, and teamwork. We are committed to providing consistent schedules, strong leadership, and a workplace where employees can succeed and grow. Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager in our Columbus, OH service center. Schedule: - Monday through Friday, 7:00 a.m. -- 4:00 p.m. - No rotating shifts - Paid holidays (no waiting period) Benefits: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off, start earning day 1 Work Environment: - Leadership role within a service center supporting fire trucks and emergency equipment - Primary work environment is an indoor service facility, with regular interaction in the shop and occasional field support as needed - Fast-paced environment focused on safety, quality, and customer satisfaction Key Job Duties: - Oversee daily service center operations, including workflow, scheduling, and productivity - Develop and maintain strong customer relationships - Monitor operational costs and drive service center profitability - Oversee the accuracy and timely closing of repair orders and parts tickets - Handle and resolve customer concerns in a professional and timely manner - Maintain dealer relationships and support service work contracts - Oversee warranty claim processing and ensure timely reimbursement - Ensure compliance with company policies, safety standards, and industry regulations Leadership Responsibilities: Provide training, coaching, and ongoing development Manage employee relations and maintain a positive work environment Lead performance managem