Service Operations Manager

About the Role: The role has the responsibility to manage the operational and fiscal activities of the shop floor operation. Plans and develops systems to improve the operating quality and efficiency of the operation. Leads staff in accordance with company policies and procedures. Coaches and develops his/her staff and employees. Must be able to handle a wide range of roles and responsibilities across different functions of the operation. Must be able to make good decisions on working with various aspects of all operations, including materials, maintenance, and quality. Must be able to communicate with internal sales and external customers. Your - Responsible for all operational activities within the assigned area or facilities - Plans and develops systems and procedures to improve the quality and efficiency of the assigned area of responsibility - Analyzes and documents business processes and problems (continuous improvement). Uses Lean manufacturing principles to develop solutions to reduce or optimize operational cost. - Supervises staff in accordance with company policies and procedures - Participates in the hiring and orientation of new staff members - Establishes internal goals & metrics as well as meeting those provided in the assigned area of responsibility - Assists in the development of and work within budgets that support the annual operating plan and quarterly forecasts - Coaches and develops team - Effectively and professionally communicates with all areas within the company as well as the customer base - Schedules and conducts department meetings - Provides all business reporting in a timely manner as required - Other duties as assigned Let's Talk About You r Qualifications : - Bachelor's Degree Preferred: Majors Desired: Business, Business Management or Engineering - 5-8 years of progressive leadership experience in manufacturing operations is required - Computer proficiency in all Windows based software - Working understanding of SAP - Knowledge of quality, logistics systems and inventory management - Understand business unit goals and metrics - Must possess the ability to effectively lead the group through change management - Must be able to manage multiple projects simultaneously and prioritize based on business needs - Safety conscious, goal oriented, results driven - Excellent analytical, mathematical, and problem-solving skills - Excellent organizational, verbal, and written communication skills - Strong experience in implementing/managing a Lean Manufacturing environment, working knowledge of other industry best practices in process improvement such as Six Sigma and other manufacturing skills and applications - Possess the ability to thrive in a fast-paced environment. - Must have the ability to work and participate effectively in a team environment. - Conduct yourself professionally in an office environment Leadership Attributes: At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about: Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions Always Learn -- Strive to improve; do not quit or settle for the status quo Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you