Crew Lead Carpet Cleaning

Overview The Crew Lead role is responsible for leading a two-person crew through nightly commercial carpet cleaning service at client retail locations across a multi-state territory (NC, SC, GA, TN, AL, MS). This role owns execution at the site level ensuring each scheduled store is serviced correctly, on time, and to Sunset Bays quality standard while also serving as the primary driver and logistics point person for the crews multi-night travel. This is a working leadership role that requires both the hands-on ability to perform and oversee carpet cleaning work and the judgment to manage a crew, a route, and unexpected site issues independently, with minimal direct supervision most nights. Reporting Structure Reports to: Director of Operations Direct Reports: 1 (Carpet Cleaning Technician / Laborer) Defining a Win in the Role A win in this role is defined by consistently completed, quality-checked store service delivered on schedule, safe and reliable crew travel across the territory, and growing confidence from both our clients and Sunset Bay leadership that a store assigned to this crew will be done right without anyone needing to follow up. Schedule and Travel Expectations - Night shift work, typically beginning around 8:00 PM - Multi-state service territory: NC, SC, GA, TN, AL, MS - Multi-night travel legs requiring hotel stays away from home - Route and schedule can shift week to week based on job assignments and store availability windows Key Accountabilities 1. Crew Leadership and Execution - Lead a two-person crew through nightly commercial carpet cleaning assignments at scheduled store locations - Ensure work meets Sunset Bays quality standard before departing each site - Work side-by-side with the Carpet Cleaning Technician, setting the pace and standard for the shift - Serve as the primary point of contact for on-site issues store access, equipment problems, scheduling conflicts 2. Vehicle and Route Management - Operate the company cargo van as primary driver, including multi-hour highway travel between states - Manage the nightly route and job sequencing to keep the crew on schedule - Coordinate hotel logistics during multi-night travel legs - Perform basic vehicle and equipment upkeep and report mechanical issues promptly 3. Equipment and Site Care Operate and maintain carpet cleaning equipment (extraction units, hoses, cleaning solutions) per manufacturer and company standards Load, unl