Senior Project Manager

Strategic staffing and consulting solutions that power your organization forward.ABOUT ESO CONSULTANTSESO Consultants is a professional IT staffing and business solutions agency serving healthcare organizations, government agencies, and private-sector clients across New York and New Jersey. Our services include IT staff hiring, candidate screening, supply procurement, professional services, and strategic consulting. As a member of the Priority Groups family, Goldman Sachs alumni and MBDA partners, ESO brings credibility and excellence to every engagement.SENIOR PROJECT MANAGER, DIGITAL SERVICEDepartmentReports ToLocationEmployment TypeNYC Digital Service / Office of Technology and InnovationProject LeadershipBrooklyn, NYFull-Time Contract POSITION SUMMARYWe are seeking a highly skilled Senior Project Manager, Digital Service to support the NYC Office of Technology and Innovation (OTI) and NYC Digital Service.The Senior Project Manager will oversee the full lifecycle of public-facing digital projects designed to improve the experience of New Yorkers. Projects may include digital experiences supporting affordable housing, individuals who have recently moved to NYC, benefits access, and other city services.The successful candidate will serve as a key communication link between internal teams, external stakeholders, agency partners, and leadership while ensuring projects are planned, tracked, delivered on time, and meet quality expectations.KEY RESPONSIBILITIESWork with cross-functional teams to define project objectives, scope, goals, and deliverables.Create, maintain, and manage detailed project plans and schedules.Lead and manage project tasks while establishing effective communication cadences with internal teams and external stakeholders.Oversee project activities from planning through delivery and launch.Monitor project progress and provide timely updates to stakeholders and leadership.Document project decisions, agreements, requirements, and key activities.Identify risks, dependencies, and blockers and escalate issues appropriately for resolution.Coach teams and help remove blockers that may impact project delivery.Maintain comprehensive project documentation and ensure continued alignment with project objectives.Set up and manage user stories, tasks, and tickets in Azure DevOps or similar project management systems.Manage quality assurance testing in accordance with applicable NYC processes.Manage and execute software release processes.Collaborate closely with technical teams throughout the project lifecycle.Facilitate meetings and discussions to resolve issues and maintain project alignment.Manage project expectations across leadership, technical experts, decision-makers, agencies, and other stakeholders.Ensure projects are delivered with high quality and within established timelines.QUALIFICATIONS & REQUIREMENTSEducation & CertificationBachelors degree in Project Management, Information Technology, Business, Communications, or a related field preferred.PMP or PRINCE2 certification highly preferred.ExperienceMinimum 8 years of experience managing cross-channel digital projects.Demonstrated hands-on experience delivering websites and web features from inception through launch.Experience creating project schedules, providing project updates, setting expectations, and managing stakeholders.Experience working with diverse stakeholders in complex organizational environments.Experience defining project scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.Experience coaching teams, identifying dependencies, and removing project blockers.Experience managing quality assurance testing and software release processes.Experience working directly with technical and software development teams.Experience setting up and managing project management tools for teams.Technical Skills & Competencies