Front Office Manager
Brookline, MAFull-timeSeen 1w agoSeen in employer's feed 5 days ago
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At a glance
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Job overview
The Front Office Manager oversees hotel front office operations in accordance with guest service and sustainability standards. The role manages associates and guest services department managers, monitors guest satisfaction and financial controls, and develops budgets and forecasts. The position also oversees hotel contracts and room occupancy, and creates action plans to address guest service deficiencies.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Additional Information
Job Number 26134911
Job Category Rooms & Guest Services Operations
Location One Marriott Drive, Need Address, Brookline MA 02446, United States VIEW ON MAP (https://www.google.com/maps?q=One%20Marriott%20Drive%2C%20Need%20Address%2C%20Brookline%20MA%2002446%2C%20United%20States)
Schedule Full Time
Located Remotely? N
Position Type Management
Expiration Date: 11/30/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Wagner Hospitality Management . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager – General Manager - Area General Manager
Your Focus
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Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our company core values.
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Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
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Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
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Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
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Supervise all guest services department managers.
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Review correspondence from guests and incident logs and direct staff according to information obtained.
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Oversee all vendor and personnel contracts throughout the hotel.
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Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
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Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
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Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
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Perform other duties as requested by management.
Your Background and Skills
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Associate’s or Bachelor’s degree preferred.
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2 to 5 years hospitality related experience.
HHM Hotels Benefits and Perks
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Competitive wages for full time and part time opportunities
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Medical, Dental and Vision Health Insurance
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Paid Time Off
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Travel Discounts
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Commuter Transit and Commuter Parking Benefits
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Educational/Professional Development
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Referral Bonus Program
Work Environment and Context
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Work schedule varies and may include working on holidays and weekends.
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Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
Our Team is our strength and differential – Attention to detail, focus on the big picture.
This company is an equal opportunity employer.
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How this job compares
Set against the 3,327 open Guest Services jobs on Olive Jobs, counted October 28, 2026.
- Pay
- This postingNot listed
- US median$71–80K/yr98 salary ranges
- Massachusetts median$16–18/hr23 hourly ranges
- Openings
- Olive Jobs lists 37 open Guest Services jobs in Massachusetts and 3,327 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- ASM Global4 open
- Live Nation4 open
- Dave & Buster's3 open
- Experience
- Guest Services postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (407 postings).
- Education
- 6 of the 3,327 open Guest Services jobs (under 1%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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