Provisioning & Entitlements Systems Sr Analyst

Description What You’ll Be Doing & Why It Matters

The Provisioning & Entitlements Systems Sr. Analyst is the data steward and object owner for the Entitlements and Provisioning object ecosystem. The Systems Sr. Analyst is accountable for financial reporting accuracy, data integrity, maintenance, and control design across these objects — even where they do not own every individual control tied to the process. They own the data dictionary, serve as the approver for any changes to or edit-access requests against these objects, and act as the P&E team’s sign-off on project work that touches our systems. They partner with process owners, DET, Engineering, and Licensing & Provisioning teams developing go-to-market strategies impacting objects owned by P&E. The role is central to maintaining SOX ITAC controls and to establishing P&E policies and governance.

This role owns documentation, governance, and change approval across the full Entitlements and Provisioning object footprint. The analyst must understand and document all fields and functionality across these objects, how they relate to one another, and the downstream impact of any change to them.

Core Responsibilities & Scope

• Data Dictionary & DocumentationBuild and maintain comprehensive data dictionaries across all Provisioning and Entitlements objects, including:Field descriptionsField functionality and dependenciesField ownershipDocument how objects and fields relate to one another and map cross-object dependencies.Maintain an authoritative record of how changes to any object or field affect connected processes and reporting.Manage all data within Metadata Catalogs.
• Controls & GovernanceUnderstand and uphold the ITAC SOX controls related to P&E objects, and ensure object design supports control integrity.Serve as the required sign-off for the create or edit of new or existing fields and workflows on these objects.Govern access permissions — approve or deny requests for edit access to the objects.Help establish and maintain P&E policies and governance standards.
• Change Approval & Project Sign-offAct as the approver for any changes to the owned objects or requests for edit access.Serve as the P&E team’s sign-off on project work when changes to our systems are required.Partner with DET/Engineering so that nothing goes live until enablement occurs and the analyst signs off.

Minimum Requirements

• 3-6 years of experience
• Deep understanding of Salesforce data architecture — objects, fields, relationships, and dependencies (Org62 / enterprise Salesforce environments strongly preferred).
• Working knowledge of SOX ITAC controls and the role of data stewardship in financial reporting accuracy.
• Experience building and maintaining data dictionaries, governance frameworks, or change-control processes.
• Strong cross-functional collaboration skills; comfortable serving as a gatekeeper and sign-off authority.
• Detail-oriented, with the ability to trace downstream impacts of field and workflow changes.
• Experience with Entitlements, Provisioning, or usage/billing data models is a plus.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.