Membership Account Specialist
Hand & Stone - 8077 E Broad St - Reynoldsburg, OH
Reynoldsburg, OHFull-time$15–16/hrPosted todayStill listed today
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At a glance
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Job overview
Hand & Stone is seeking a dedicated membership specialist to oversee member accounts in a spa environment. The role involves welcoming new members, discussing promotions, processing membership changes, and resolving client issues. It also supports retention by coaching Spa Associates on membership sales through education and role play. This is a clerical position requiring detailed account documentation.
Skills & qualifications
Skills
Full job description
Benefits:
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Wellness resources
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Bonus based on performance
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Flexible schedule
Are you someone who enjoys helping others? We are looking for a dedicated membership specialist to add to our team. This is a clerical position and requires detailed account documentation. The right candidate for this job should be tech savvy and good with computers. The clerical duties include but are not limited to:
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Uploading Documents
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Filing
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Data Entry
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Scheduling
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Multi-Line Telephones
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Customer Service
Hand and Stone has an unbeatable lifestyle program and we are looking for a special individual to oversee their accounts. This person will call and welcome new members to the program and discuss upcoming member promotions. They will also be in charge of processing suspended and downgraded memberships. The membership specialist is also responsible for bringing resolution to clients who are having any issues regarding the program.
While retention is the main priority, the membership specialist also helps with coaching the Spa Associates with Membership Sales. This is done through education and role play.
If you are a people person looking for a rewarding career in a calm spa environment, you have found the right place!
*This position is paid hourly and receives monthly bonuses based off of Key Performance Indicators.
How this job compares
Set against the 33,893 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$15–16/hr
- Ohio median$17–21/hr702 hourly ranges
- US median$18–23/hr16,795 hourly ranges
This range's midpoint, $15.50/hr, is 21% below the Ohio median midpoint ($20/hr) — in the lowest quarter of Customer Service hourly ranges in Ohio.
- Openings
- Olive Jobs lists 1,695 open Customer Service jobs in Ohio and 33,893 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- Home Depot106 open
- Walmart87 open
- Gordon Food Service83 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,837 postings).
- Education
- 1,383 of the 33,893 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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