Contact Center Engineer

Internal Data Resources, Inc.

Remote · USFull-timeSeen 1w agoSeen in employer's feed 3 days ago

Remote · USFull-timeNo compensation foundSeen 1w agoSeen in employer's feed 3 days ago

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At a glance

Compensation

No compensation found

Location

Remote · US

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

IDR is seeking a Contact Center Engineer to join one of our top clients for a remote opportunity, supporting deployment and updates of NICE InContact Studio scripts across multiple US healthcare sites, handling system migrations, script design changes, and providing user training while collaborating with project leads.

Skills & qualifications

RequiredNice to have

Skills

NICE CXoneNICE InContactCXone StudioRingCentralContact Center SystemsScript DevelopmentPrioritizationCommunicationProject Management

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Full job description

Compensation

Hours Per Week

Number Of Positions

Job Description

IDR is seeking a Contact Center Engineer to join one of our top clients for a remote opportunity. This role involves supporting the deployment and updates of NICE InContact Studio scripts across multiple US sites within a healthcare organization. The engineer will work on script modifications, system migrations, and may assist with employee training on the new contact center systems.

Position Overview for the Contact Center Engineer:

Assist with the deployment and updating of NICE InContact Studio scripts across US healthcare sites.

Support migration efforts from platforms like RingCentral to NICE CXone.

Make design changes and troubleshoot scripts independently.

Provide user training to ensure effective system usage.

Collaborate closely with project leads to implement system updates and improvements.

Requirements for the Contact Center Engineer:

Hands-on experience with NICE CXone / NICE InContact platform.

Proficiency in creating, modifying, and troubleshooting CXone Studio scripts.

Experience in migrating contact center systems from platforms such as RingCentral.

Strong prioritization, communication, and project management skills.

Ability to make design changes and script updates independently within CXone Studio.

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success.

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.