WORKFORCE MANAGEMENT SR ANALYST

This position is responsible for the daily processing, administration, enhancement, and application security for Reflexis workforce management systems (ATLAS scheduling system), and Operations administration of ePAS. This position also provides system support and troubleshooting for members of HR, IS, Operations, and other groups as required.

Job Responsibility

Responsible for daily processing and administrative functions for Reflexis ATLAS system including data validation: (60%)

• Daily file uploads and extracts, including balancing of multiple files/systems

• Ability to monitor and report on a high volume of data flow between multiple systems and troubleshoot when necessary

• Addition and deletion of system components, along with testing and documenting those changes.

• Assist user groups with the resolution of system performance or processing issues.

• Log problems with internal or vendor’s helpdesks as necessary.

• Document processes, system setup, and configuration

Coordinate and assist in system implementations and upgrades. Work directly with individual department and IS. This responsibility includes: (15%)

• Development and maintenance of system installation timeline.

• Develop system and implementation testing plans and conduct and/or assist in testing.

• Develop standardized processes and system balancing procedures.

• Management of process guides, maintenance of process guide archive.

General responsibilities: (25%)

• Assist users when general application usage questions aries.

• Train users on how to generate system reports or extracts for current or historical data.

• Perform ongoing investigation for future system enhancements. Review and recommend software revisions or upgrades when available.

• Assist finance users in the development and implementation of training programs and materials regarding the use of finance systems.

• Perform monthly forecasting and reporting functions.

• Organize and maintain archive system to preserve all system input files for research.

• Maintain a working knowledge of all schedule system inputs and structure to assist in cross-departmental decision-making.

• Special projects as assigned.

Job Qualifications

• Experience using or supporting scheduling or WFM systems. Retail schedule systems are a plus.

• Excellent computer skills. Daily duties involve use of a number of different application and extensive file manipulation across the internal and external networks.

• Intermediate-to-advanced abilities in MS Excel and/or Access or their equivalent.

• Experience writing reports from a relational database (Access reports, Crystal reports, Web FOCUS, etc.)

• Light programming or scripting ability (HTML, VBA, etc.) is a plus.

• Basic understanding of Workforce management principals including scheduling, staffing guidance, payroll and time and attendance reporting.

• Ability to plan, organize, prioritize and be a self-starter.

• Should enjoy working in a fast paced, high volume environment with time constraints, while requiring a high degree of accuracy.

• Excellent analytical and problem solving skills. Be able to proactively recognize issues and respond accordingly to avert major problems affecting corporate financial statements or other reports.

• Decision making skills and strong self-initiative to dig into issues.

• Excellent verbal and written communication skills. Must be able to effectively communicate across all internal levels, from end user to Sr. Management, as well as with outsiders such as vendor technical support staff or contacts within other organizations.

• Ability to prepare and conduct structured training classes.

• Ability to develop and maintain strong working relationships with peers and management.

• Ability to develop and maintain system documentation and procedures.

• Team-oriented attitude.

Education/Experience

A bachelor’s degree in a business or IT field of study. Four years of work experience, either in an IT role, analytical operations role or a finance/accounting role with heavy emphasis on systems.

ABOUT US

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Identification: 2332

Degree Level: Bachelor's Degree

Job Schedule: Full time

Job Category: Corporate Store Operations

Job Shift: Open

Travel Required: No

Willing to Relocate: Yes