Service Manager

JOB REQUIREMENTS: ECM (USA), Inc. is seeking a Service Manager for its Pleasant Prairie, WI, headquarters. Will oversee and manage the development, coordination, and delivery of all field engineering and technical service (installation, start-up, commissioning, performance analysis, upgrade, customization, maintenance, repair, etc.) work performed on ECM products within the United States, including: Engineering and technical analysis and testing of ECM machinery to develop and prepare engineering/technical service solution(s) for projects involving machinery installation/commissioning, analysis, upgrade, customization, maintenance, or repair. Liaison with customers regarding engineering and technical services. Preparation of engineering/technical specifications, service quotes, and bids for customers as well as for contractors for third-party assistance during installation or service projects. Oversight and direction of field engineering and technical service staff (both internal and external) activities related to the provision of engineering and technical services to customers, including, but not limited to checking all furnace and system electrical wiring at the time of installation, startup and commissioning; adjusting all mechanical parts of delivered furnaces to ensure proper functioning; verifying the accuracy of all machine programming software; customizing control software; verifying, testing, and customizing all functions and controls of delivered furnaces; troubleshooting the mechanical, electrical, and software components of systems of delivered furnaces; PLC programming and de-bugging of control and monitoring systems on furnaces; cold and hot testing; warranty repair; on-site troubleshooting; customer/operator training; preventative maintenance; and emergency service. Delivery of field engineering and technical services by both ECM employees and third-party contractors, including managing assignments of field service personnel to ensure all customers' needs are satisfied and all emergencies are addressed as well as reviewing and approving field service personnel records. Development and execution of all field engineering and technical service project timelines, standards, budgets, invoices, and key performance indicators. All purchasing activities necessary to obtain necessary ECM Group and non-ECM Group equipment, parts, and supplies needed for successful delivery and execution of all engineering and technical service project deliverables. Organization and retention of project documentation, including spare parts lists, drawings, budget tracking sheets, as well as PLC software and parameters. Product failure analysis and troubleshooting, including failure mode and effects analysis (FMEA) and risk analysis. Project acceptance, satisfaction, and sign off from customers. Project budget development, compliance, and cost containment. Company response to any customer concerns or complaints regarding project deliverables or execution. Limited domestic (25%) and international (10%) travel required to customer sites. Limited work from home flexibility offered but must reside within daily commuting distance of ECM USA's Pleasant Prairie, WI, headquarters. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Two years of experience with the installation, power start-up, commissioning, PLC programming and de-bugging, cold and hot testing, upgrade, customization, and maintenance or repair of industrial heat treatment furnaces; and one year of experience with management of field service engineering or commissioning engineering projects with regard to industrial machinery and which included preparation of project specifications and bids to customers, overseeing or managing project budget development and compliance, as well as communications with customers regarding project specifications, deliverables, or execution. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: HR@EC -USA.com