Global Sales Contact Center (GSCC) DVC Associate

Job Requirements

About the Role & Team

Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking a GSCC DVC Associate! We are looking for someone who genuinely enjoys connecting with people, both by phone and virtually. Promoting DVC is truly a team effort, but it all starts with the GSCC DVC Associate by connecting with guests over the phone and inviting them to learn more about DVC from the comfort of their home.

This is a performance-driven sales role that involves making outbound calls to warm leads and following structured scripts while keeping conversations natural. If you are someone who can easily start conversations virtually and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!

You will report to the DVC Sales Experience Manager.

This is a Full-Time, onsite role with the opportunity to occasionally work from home based on performance.

What You Will Do

• Connect with warm leads through high-volume outbound calls, using active listening and persuasive communication to introduce Disney Vacation Club and guide guests to the next step in their journey.

• Manage daily call campaigns, including first-time contacts, follow-ups, and reassigned leads, while reviewing guest information to personalize each interaction.

• Schedule sales tours and appointments, transfer qualified guests to sales partners, and support inbound or other virtual sales activities as needed.

• Document call outcomes, navigate multiple systems efficiently, and maintain strong productivity in a fast-paced, performance-driven environment.

• Follow call scripts and sales guidelines naturally, overcome objections, adapt to shifting priorities, and stay focused on guest connection and conversion goals.

• Stay focused and productive in a highly repetitive sales environment, maximizing available time to consistently complete outreach and drive results.

Required Qualifications & Skills

• At least 1 year of experience with Guest interactions in a comparable sales center or call center environment.

• Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.

• Self-motivated, disciplined, and able to consistently make outbound calls.

• Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.

• Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.

• Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.

Preferred Qualifications

• Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.

• Multi-lingual in addition to English (Spanish, Portuguese, Japanese).

• Knowledge of Disney Vacation Club.

• A strong understanding of Disney standards and Guest service expectations.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Disclaimer

PAY TRANSPARENCY

The pay rate for this role in Lake Buena Vista, FL is $20.10 per hour plus commission. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits .

This position is with Disney Vacation Club Sales and Services, Inc., which is part of a business we call Disney Vacation Club.

To learn more about Disney's guidelines on the use of AI for candidates, click here. (https://www.disneycareers.com/en/ai-usage)

Disney Vacation Club Sales and Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs (https://support.disneycareers.com/hc/en-us/sections/32131060143380-Candidate-Disability-Accommodations-FAQs) . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help. (https://support.disneycareers.com/hc/en-us)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.