TSG Specialist
Surrey, BC, CanadaFull-timeCAD 22.82/hrPosted 1w agoStill listed 1 day ago
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Job overview
The Technology Support Analyst supports users with corporate-standard technology products, provides technical advice and informal training, and coordinates technology installations, deployments, and upgrades. The role troubleshoots routine technical service and equipment problems, collaborates on standardized support practices, and supports program and project implementations. Work is based at the Surrey site, with travel to other sites in the work area required.
Skills & qualifications
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Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.
- Job Type: Full-Time Permanent
- Work Location: 19088 38TH AVENUE SURREY, BC V3S 0P6Canada
- Pay Rate: $22.82/h
- Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)
RESPONSIBILITIES
- External customer support: Performs Integrations and Installations
- Assists with Facility Technology Management
- Fulfills Service Requests
- Interfaces with Customers, Teams, and Associates
- Conducts TSG Technical Disaster Recovery Procedures
- Addresses Customer Requests
REQUIREMENTS
- Valid driver’s license.
- Working car in good condition.
- Willingness and able to travel to other sites on work area
- Technical experience, specifically familiarity with hardware.
- Ability to work independently with minimal supervision.
- Strong communication skills for customer interaction.
- Preferred:
- Willingness and able to travel to the U.S.
QUALIFICATIONS
- Bachelor’s Degree
- A+, Microsoft Certified Solutions Associate
- CCENT Cisco Network Certification
Employee Type:
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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