Patient Relations Rep II Multi

JOB REQUIREMENTS: Summary Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers. Primary Responsibilities Via telephone or online contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Document verified insurance information in Department's triage software program. Answers incoming calls, takes appropriate messages and transfers to appropriate area. Documents in electronic medical record and other software tools that are essential to the clinic. Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns. Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.) Coordinate multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures- using a patient centric scheduling model. Triage more complex patient inquiries to more senior level staff as appropriate. Perform related clerical functions such as maintaining patient accounts, data entry and filing. Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings. Look up information in tables and lists; provide information appropriately. Other duties as assigned. Knowledge - Skills - Abilities Clerical Administration and Management Computers and Electronics Customer and Personal Service English Language Coordination Active Listening Reading Comprehension Service Orientation Social Perceptiveness Extent Flexibility Static Strength Rate Control Response Orientation Wrist-Finger Speed Qualifications Appropriate experience may be substituted for education on an equivalent basis. Minimum Required Education: High School Diploma Minimum Required Experience: 1 year customer service experience Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/41DB5271AF264A3A Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.