Development Operations Coordinator
Chicopee, MAJobSeen 4 days agoSeen in employer's feed 4 days ago
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Chicopee, MA, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Development Operations Coordinator supports donor database accuracy and gift processing at The Food Bank of Western Mass. The role processes and tracks donations, responds to donor inquiries, and coordinates timely acknowledgments while working with Development and Finance. It also maintains Raiser’s Edge NXT and Luminate Online records, supports revenue reconciliation, and helps ensure donor information and impact data remain current.
Skills & qualifications
Skills
Qualifications
Full job description
CHICOPEE Development Operations Coordinator As our Development Operations Coordinator, you?ll play a key role in keeping our donor database accurate, organized, and up to date. You?ll also help process and track donations, respond to donor inquiries, and ensure timely donor acknowledgments while working closely with the Development and Finance teams. ESSENTIAL FUNCTIONS Maintains donor relationship management databases (NXT and Luminate Online) and performs a variety of functions including: Prompt and accurate processing of incoming gifts including checks, credit cards, ACH payments, employee giving, etc. and updating the monthly batch tracking spreadsheet. Work with Development Operations Manager and Finance Director in training and assisting the Admin Coordinator in ensuring check and cash donations are accurate and processed in a timely manner. Update and review donor records, compile biographical information and assist the Development Operations Manager to maintain accurate and up-to-date constituent information in NXT, Luminate Online, and other 3rd party donor software. Assign new major donors to solicitors to staff fundraisers based on established portfolio thresholds and ensure all major donors are assigned to a staff fundraiser. Generate batch gift detail reports and assist in monthly private support revenue reconciliation with the Development Operations team and Finance division. Update attributes/custom fields, tags and actions in NXT constituent records to ensure groups/segments are properly captured. Review and update Donor Interest Opt-In fields in LO for digital segmented donor outreach. Respond promptly to donor inquiries about monthly giving updates, changes in preferred solicitation methods, and assistance with online donation forms. Must provide excellent customer service, referring to Food Bank colleagues when appropriate. Ensure donor gift acknowledgement letters and annual receipts are processed in a timely manner, and impact data are accurate and up to date. Work with Development Operations Coordinators in updating tribute tracker and ensuring tributes are mailed weekly. Assist the Development Operations Manager with maintenance and oversight of Raiser?s Edge NXT and Luminate Online to ensure a high level of data integrity JOB QUALIFICATIONS/REQUIREMENTS Education and training - High school diploma or equivalent Experience - 1+ years of experience in work that requires accuracy such as data entry. Other skills: Work history with demonstrated attention to detail and ability to process information in a prompt and accurate way. Outstanding communication, interpersonal, customer service, and research skills. Proficiency in Microsoft Suite and CRM use or management Superb time management and organizational skills, including the ability to work well independently and with others. Ability to maintain strict confidentiality. For more details and full job description please see website.
Prepare for this role
You've read the whole posting — now see how you match it.
