Technical Support Trainer

Apply now Technical Support Trainer Location: US - NY - PlainviewRequisition ID: 20223 About VeecoYou probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world. We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.Overview:The Technical Instructor develops, maintains, and delivers technical training for both customer and internal Veeco personnel. This role creates instructor-led, hands-on, remote, and computer-based training content that supports safe, accurate, and consistent performance of released procedures. The instructor develops training material through work with subject matter experts to define learning objectives, build training packages for new systems and topics, and convert existing materials into Learning Management System-(LMS) ready courses.Training Delivery responsibilities include classroom instruction, lab demonstrations, remote delivery, student performance activities, knowledge checks, and course attendance tracking. The instructor trains internal Field Service Engineers as well as customer operators and maintenance personnel, with emphasis on procedure compliance, safety, task accuracy, system operation, and practical troubleshooting skills.In addition to training development and delivery, the Technical Instructor supports technical documentation by reviewing, verifying, and validating procedures for safety, clarity, completeness, and technical accuracy. The role requires strong technical knowledge, effective communication skills, and the ability to translate complex equipment functions into clear learning experiences for both internal and external learners.Responsibilities: * Plan, coordinate, and schedule training deliveries for internal and customer students. * Deliver instructor-led training in both in-person and remote learning environments. * Develop training materials for customer training and internal employee training programs. * Train personnel to perform released procedures safely, accurately, and consistently. * Use a Learning Management System to deliver assigned courses, schedule sessions, record attendance, and track course completion. * Deliver in-person training to customer personnel and internal Field Service personnel using classroom instruction, hands-on demonstrations, verbal checks for understanding, and written knowledge assessments. * Deliver remote training using multiple instructional resources, including documentation, drawings, models, simulators, and other technical materials. * Verify that learners can correctly perform published released procedures in accordance with safety, quality, and documentation requirements. * Collaborate with subject matter experts to define learning objectives for assigned topics, tasks, procedures, and training deliveries. * Create training packages based on approved learning objectives and required learner outcomes. * Develop system training packages covering system overview, subsystem and major assembly overview, system operations, and system software operations. * Convert e