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Patient Services Team Lead

Sonora Quest

Kingman, AZJobSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Kingman, AZ
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

ADHS Fingerprinting Certification Or Ability To Obtain, required

Job overview

The Patient Services Team Lead is responsible for an assigned department and serves as a communication liaison between staff, other departments, and Patient Services management. The role assists with and resolves issues under a supervisor’s guidance, performs technical or administrative work at an advanced level, and participates in patient and process quality improvement while maintaining regulatory compliance.

Skills & qualifications

RequiredNice to have

Skills

Clinical Laboratory Knowledge, requiredPhlebotomy, requiredTest Management, requiredComplex Problem Solving, requiredLeadership, requiredOral Communication, requiredWritten Communication, requiredAdvanced Computer Skills, requiredCustomer Service, requiredRegulatory Compliance, requiredAccreditation Requirements, requiredInterpersonal Skills, required

Qualifications

High School Diploma or Equivalent, required2 Years Clinical Laboratory Experience, requiredADHS Fingerprinting Certification or Ability to Obtain, requiredConfidentiality Agreement, requiredValid Driver's License or Eligible for Coverage, nice to havePrevious Management Experience or Training, nice to haveAssociate's Degree or Equivalent Experience, nice to haveNational Phlebotomy Certification, nice to have

Full job description

Primary City/State:

Kingman, Arizona

Department Name:

PSC-Kingman-HYU

Work Shift:

Day

Job Category:

Phlebotomy

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

  • Education consistent with a high school diploma or equivalent.

  • Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.

  • Ability to perform complex problem solving and leadership skills required.

  • Communicates effectively in oral and written formats and delivery of information.

  • Advanced computer skills.

  • Excellent Customer Service skills.

  • Working knowledge of regulatory, accrediting, and compliance requirements.

  • Good leadership, communication, and interpersonal skills.

  • Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.

  • IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.

  • May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

  • Previous management experience or participation in management training programs.

  • Associates degree or equivalent experience.

  • National phlebotomy certification.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

https://www.bannerhealth.com/careers/eeo

How this job compares

Set against the 438 open Phlebotomy jobs on Olive Jobs, counted November 12, 2026.

Pay
  • This postingNot listed
  • US median$20–26/hr207 hourly ranges
Openings
Olive Jobs lists 20 open Phlebotomy jobs in Arizona and 438 across the US. None of them nationwide are listed as remote or flexible.
Hiring the most across the US
Experience
This posting asks for at least 2 years of experience; Phlebotomy postings that state a minimum ask for 1 year at the median (176 postings).
Education
This posting asks for a high school diploma; 311 of the 438 open Phlebotomy jobs (71%) ask for a high school diploma or higher.

Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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