CSG Senior Product Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Department DescriptionThe Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the "voice of the customer and market" to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio. Position OverviewThe Senior Product Manager is responsible for driving enhancements to the Salesforce Signature Success Plan offer. As a key member of the product team, you will help define the product roadmap, and work with other product managers, and key stakeholder teams in sales, delivery, marketing, finance and operations to bring products to market. The ideal candidate will have a deep understanding of the Salesforce platform, the needs of Salesforce customers, and the specific requirements of the Signature Success Plan offer. * Help define and execute on the product roadmap for Signature Success Plans and ensure alignment with business goals * Work with delivery, sales, and marketing to bring products to market * Gather and analyze customer feedback to drive product innovation * Represent the product team to key stakeholders * Stay up-to-date on industry trends and competitive landscape * Ensure that the Signature Success Plan offer meets the needs of Salesforce customers and partners * Drive growth and adoption of the Signature Success Plan offer Minimum Requirements: * 5-10 years of experience in product management * Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software * Excellent understanding of the Salesforce platform * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills Preferred Requirements: * Experience with the Signature Success Plan offer * M.B.A. * Experience in Support, Success, or Services product management * Experience with the Signature Success Plan offer * M.B.A. * Experience in Support, Success, or Services product management Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. AccommodationsIf you require assistance due to a disability applying for open positions please submit a requ