Customer Assurance Representative

Description We are looking for a Customer Assurance Representative to support service-related customer interactions in Lebanon, Tennessee. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can help coordinate between customers and service teams. The person in this role will manage incoming inquiries, provide timely updates, and contribute to a positive customer experience through consistent follow-through.

Responsibilities:

• Respond to inbound customer calls and messages with professionalism, accuracy, and a strong focus on service

• Assist with scheduling, coordination, and follow-up activities that support field service or technician-related work

• Provide customers with clear updates regarding service status, next steps, and expected timelines

• Document customer interactions, service details, and resolutions in internal systems with close attention to accuracy

• Work closely with service technicians and internal teams to help resolve issues efficiently

• Escalate service concerns when needed to ensure timely handling and customer satisfaction

• Track open requests and maintain consistent communication until each issue is properly addressed

• Support operational processes that improve service delivery and strengthen the overall customer experience Requirements • Previous experience in customer service, call handling, or a related support role

• Strong verbal and written communication skills with a detail-oriented, customer-focused approach

• Ability to manage multiple tasks, prioritize effectively, and stay organized throughout the workday

• Comfortable using computer systems to enter information, track requests, and maintain accurate records

• Strong problem-solving skills and the ability to respond calmly in a fast-moving environment

• Ability to collaborate effectively with technicians, service teams, and other internal partners

• High attention to detail and commitment to delivering reliable follow-up and support TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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