SYSTEM DIRECTOR OF RETAIL OPERATIONS

Morrison Healthcare

Salary: $90,000-$95,0000

Morrison Healthcare , a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

Morrison Healthcare (Retail Cafe Operations) runs a large retail food service portfolio of cafés, coffee shops, and grab-and-go programs across multiple hospitals. Retail has been managed site by site. As a result, practices, standards, and growth plans vary from one location to the next.

This newly created System Director of Retail Operations will be the single accountable leader for retail across Morrison Healthcare - Mayo Clinic Enterprise. You will set the strategy, standardize the guest experience, and grow revenue. Retail touches patients, families, visitors, and staff every day, so your work directly shapes people's experiences.

MUST reside or willing to relocate to: La Crosse, WI, Eau Claire, WI, or Mankato, MN.

Why This Role Matters

• Retail generated roughly $7.3 million in revenue in 2025.

• Eau Claire, La Crosse, and Mankato account for about 70% of retail sales. Several smaller sites generate under $150,000 a year and need a different operating model.

• Performance varies widely. Some sites are growing strongly and others are declining, so there is real opportunity to spread what works.

• Several MCHS sites are evaluating retail expansions, renovations, coffee programs, and future space planning. They need a leader to coordinate and guide those efforts.

• MCHS already has system leaders for Culinary and Patient Dining. Retail is the missing piece.

Key Responsibilities

• Develop and lead a system-wide retail strategy that aligns with operational efficiency and long-term organizational goals.

• Own retail financial performance, including revenue growth, food cost, and net expense, and hold sites accountable for results.

• Establish consistent retail standards and customer experience expectations across all sites.

• Define and implement performance metrics and KPIs, and use them to identify and share best practices across locations.

• Match service models to site size and volume, from high-volume cafés to smaller, lower-volume locations.

• Lead retail growth initiatives, including expansions, renovations, coffee programs, and space planning, working with site leaders, Mayo partners, and facilities teams.

• Evaluate pricing, menu, and market benchmarking to protect food cost ratios and strengthen revenue.

• Prepare business cases (such as proformas, investment requests, and SBARs) and present them to Morrison and Mayo leadership and finance groups.

• Partner with the System Executive Chef, the System Director of Patient Dining, and site leaders to keep retail aligned with the broader food service operation.

• Coach and support site leaders so retail gets focused attention alongside their other operational demands.

Required Qualifications:

• Bachelor’s degree in hospitality, business, culinary management, or a related field, or equivalent experience

• 5+ years of progressive leadership in retail food service, such as cafés, coffee programs, or multi-unit operations

• Demonstrated P&L ownership, including food cost, labor, and revenue management

• Experience building and enforcing operating standards across multiple locations

• Strong analytical skills, with comfort using sales, transaction, and cost data to make decisions

• Excellent communication and relationship-building skills with executives, clinical partners, and site teams

Preferred Qualifications:

• Experience in healthcare, hospital, or other institutional food service

• Experience leading new concept launches, remodels, or capital projects

• Familiarity with POS, mobile and pre-order platforms, and retail pricing and menu engineering

• Multi-site or regional leadership experience

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MorrisonHealthcare.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1585490

Morrison Healthcare

CHARRISSE FULLER

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