Civic Education Guide (Part-Time/Seasonal)

Civic Education Guide (Tour & Information Services Coordinator 1) Part-time | Seasonal - December to May Schedule | Monday - Friday | 9am - 2pm This position is non-union represented.

NOTE: This recruitment will be used to fill one (1) part-time seasonal position, working an average of 25 hours per week. A typical workday is from 9am to 2pm. The duration of this seasonal position is expected to last six months. The season starts as early as December and ends in May. This position will be eligible to receive benefits during the duration of this part-time work season.

Who we are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. Who we are seeking to fill the role: Are you someone who enjoys engaging and educating people of all ages while presenting relevant and meaningful civic education information that will promote thoughtful and participatory citizenship in state government? Or do you enjoy educating, engaging and interacting with K-12 students, teachers and parents in a dynamic and historical setting? As a Civic Education Guide, you will work within the State Capitol Visitor Services program and conduct guided informational and educational tours of the Capitol campus. You must be personable, engaging, comfortable speaking in front of large groups, able to perform group management and assist with campus events as needed. You must be able to plan and conduct both in-person and virtual tours of the capitol campus. Why you should join us:

• You're educating future citizens. As a Civic Education Guide for Washington State Capitol Visitor Services, you will be educating and guiding Washington State citizens. You will guide students from all over the state as they visit their state's capitol in-person or virtually as they learn the importance of state government.

• You can help make a difference. Your professional presentation skills will allow you to make a difference in the lives of countless visitors who enter the Washington State Capitol Building, seeking information on government, as well as building history and architecture. You will impart to them important and relevant information on civic education and history that may have a profound impact on their future.

• You'll never get bored! You will work in a fast-paced environment with like-minded trained and dedicated tour professionals. In Visitor Services, we all come together as a team to collaborate, plan, coordinate and deliver a high-quality civic educational experience for students and adults.

Some of what you will enjoy doing:

• Conduct guided in-person and virtual tours.
• Be familiar with Washington State government and history.
• Manage tour group attendees, educate on campus rules and mitigate impacts to the business of government.
• Provide logistical and safety support by coordinating with tour organizers, supervisor or building tenants as directed.
• Support Civic Education Tour arrivals by greeting scheduled busses, directing busses that cannot park in the bus zone to alternative parking, communicating with staff about arrivals, and provide additional support to ensure a successful start to tours.
• Support Civic Education Tours by collecting lunches from schools and appropriately storing them. Collect food and drink items not allowed on tour. Manage collection of these items at end of tour.
• Manage and supervise the student lunchroom. Communicate expectations to Civic Education Tours concerning lunch time and restart of tour.
• Provide additional tour support as needed.
• Collect feedback from tour attendees, research and collaborate with the Civic Education team to improve the program.

Work Environment: These positions work within the State Capitol Visitor Services program and conduct guided tours of the Legislative Building and surrounding buildings. Travel between buildings maintaining control of large groups of people, sometimes in inclement weather is required. The incumbents must be able to stand and/or walk up to three hours at a time on hard floor surfaces and walk up and down stairs (sometimes up to four flights of stairs at a time). These positions maintain order and management of large groups of up to 50 individuals or more and must be able to speak clearly and effectively for long periods. Required Qualifications:

• At least four (4) years of volunteer or paid tour guiding, teaching or public speaking experience.
• Ability to guide, manage, interact with and present information to K-12 student groups.
• Ability to manage large and small groups.
• Ability to present complex information, convey ideas and facts and use language the audience will understand.
• Skilled at organizing information, managing records, and research.
• Excellent verbal and written communication skills.
• Proficient with MS Office suite and quickly learns new technology.

Preferred Qualifications:

• Bachelor's degree in education, political science, museum studies, theater, history or a related field.
• Knowledge of Washington State History.

Equity Competencies State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Special Requirements / Condition of Employment• Must pass background check.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:• A letter of interest describing how you meet the qualifications for this position as outlined in the job posting.

• A current resume, detailing experience, and education.
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview).

Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Estimated Hiring Timeline:• Interviews are expected to occur late November.

• Estimated Start Date of December 16th.

Washington Fair Chance Act: We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide.

Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All: The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information: For questions about this recruitment or to request a reasonable accommodation in the application process, email [email protected]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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