Director, Technical Program Management

Job Description

Coordinates with executive management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees scope and milestones and objectives for technical programs, guiding the collaboration of cross-functional teams to ensure the successful delivery of each aspect of technical programs within their span of control. Creates strategies to streamline comprehensive program plans that outline the management process for technical and cross-organizational scope impacting products and business. Ensures the effectiveness of risk mitigation strategies, driving alignment across multiple teams and departments on these strategies. Shapes and drives cross-team technical program improvement strategies, leveraging best practices to enhance group operations. Shapes organizational collaboration efforts, ensuring high-impact technical programs align with executive priorities. Leads technical programs to improve group efficiency, providing strategic direction and mentorship to teams to manage these programs. Leads the execution of reporting and analytics initiatives, enabling enhancements to technical program execution. Cultivates and maintains strategic relationships as a technical liaison across internal Oracle teams to ensure customer success within Oracle commitments.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

–

Leads

the delivery of products or services, implementing all third party, security,

export, accessibility, and legal compliance requirements.

–

Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

–

Manages

cross-functional response of one or more teams to critical security

escalations, ensuring appropriate access to information, adjusting timelines,

and communicating assessed risks and potential mitigation strategies with

executives and other stakeholders to align on and execute the optimal proposed

path to resolution.

–

Leads

the forecasting of program demands and resource allocation, ensuring effective

collaboration with internal and external stakeholders to validate predictions.

–

Drives

the evolution of processes to enhance the reliability and resilience of

products or services, driving innovative solutions.

–

Implements

strategic priorities and plans regarding maintenance activities and ad-hoc

maintenance.

TechnicalManagement and Execution - Technical Strategy and Execution:

–

Utilizes

technical knowledge to identify and manage program dependencies and risks.

–

Supports

rapid response to escalations, coordinating within one or more teams and

communicating to senior team members to assess risk, determine mitigation

strategies, and execute the optimal proposed path to resolution.

–

Outlines

and directs strategies for various products, including transitions to Oracle

Cloud infrastructure, setting a standard for innovation and efficiency.

–

Executes

global delivery standards and guidelines, ensuring alignment with Oracle best

practices.

–

Leads

all phases of Implementation, Incident, Problem, and Organizational Change

activities for major programs, including process automations.

ProgramOversight - Strategy and Decision-Making:

–

Guides

team members in managing customer interactions, service teams, and

stakeholders, providing strategic oversight and prioritization.

–

Oversees

scope, milestones, and objectives for programs, guiding the collaboration of

cross-functional teams to ensure the successful delivery of programs within

their span of control.

–

Oversees

and recommends key performance indicators (KPIs) and implements measurement

methods to monitor, evaluate, and optimize team performance against established

goals (e.g., scope, timelines, deliverable quality).

–

Drives

effective collaboration and alignment of priorities to execute a comprehensive

communication strategy with partners and customers.

ProgramOversight - Program and Operations Management:

–

Creates

strategies to streamline comprehensive program plans that outline the

management process for technical, non-technical, and cross-organizational scope

impacting products and business.

–

Oversees

the work of program staff (e.g., development, quality assurance, customer

success), implementing strategies that ensure successful identification and

mitigation of barriers, including risks and issues in workflows.

–

Ensures

comprehensive program documentation (e.g., status reports, program plans) and

drives decision-making and long-term program success.

–

Communicates

program expectations, progress, and challenges to senior leadership, ensuring

organizational alignment.

–

Oversees

and sponsors program status meetings, driving decision-making and alignment

across multiple teams, leaders, and departments.

–

Leads

the formulation and execution of team strategy to meet operational or

functional goals, ensuring alignment with global service level agreements

(SLAs) and productivity targets.

–

Guides

the development of best practices to ensure optimized forecasting of program

demands, funding, and resourcing.

–

Develops

and implements strategic improvements to change management initiatives for

programs, such as priority, scope, scheduling, or requirement changes.

ProgramOversight - Risk Management:

–

Ensures

the effectiveness of risk mitigation strategies, driving alignment across

multiple teams and departments on these strategies.

–

Utilizes

in-depth analysis of costs, benefits, and return on investment (ROI) to

optimize program outcomes, proactively identifying and mitigating risks.

–

Proactively

removes blockers for the program, utilizing advanced technical expertise and

resource options to ensure successful solution delivery and drive widespread

adoption.

–

Champions

solution adoption at the multiple team level, refining technical resource

strategies and fostering cross-functional collaboration to maximize impact and

scalability.

ProcessEfficiency - Process Optimization:

–

Shapes

and drives cross-team program improvement strategies, leveraging best practices

to enhance group-wide operations.

–

Manages

the testing and implementation of initiatives and solutions to achieve

operational excellence and align with business goals.

–

Provides

guidance to optimize methodologies, ensuring streamlined program execution,

collaborative teamwork, and successful delivery of outcomes of team and program

outcomes.

ProcessEfficiency - Continuous Improvement:

–

Establishes

continuous improvement as a core component of operational strategy, influencing

group-wide operational efficiencies.

–

Partners

with senior leadership to institutionalize a data-driven decision-making

culture across the group to influence broader business processes.

–

Oversees

initiatives to advance solution availability, reliability, and security,

driving improvements to best practices.

–

Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–

Reviews

the definition of requirements and configurations of existing and new

development tools, where applicable, in accordance with group goals and OKRs.

Collaborationand Program Leadership - Cross Functional Collaboration:

–

Shapes

collaboration efforts, ensuring high-impact programs align with group

priorities.

–

Leads

transformation initiatives that redefine process improvement workflows, driving

cross-functional team efficiency at scale.

–

Provides

senior leader recommendations on high-impact programs, influencing

decision-making.

–

Builds

and maintains senior stakeholder relationships, ensuring continuous alignment

between program strategy and execution.

Collaborationand Program Leadership - Program Leadership:

–

Leads

programs to improve team efficiency, providing strategic direction and

mentorship to teams to manage these programs.

–

Identifies

areas for improvement, executes change management strategies, and drives

successful adoption of new processes or systems.

–

Owns the

development and execution of strategic plans, aligning them with group goals

and objectives.

–

Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Dataand Analysis:

–

Leads

the execution of reporting and analytics initiatives, enabling enhancements to

program execution.

–

Provides

guidance to cross-functional teams in solving complex problems impacting the

success of the program(s), including adherence to service level agreements (SLAs).

–

Conducts

analysis and reviews results of the analysis, which may include competitive

analysis, trend analysis, and KPI analysis, to drive data-informed decisions to

support the program goals, presenting findings with immediate team's

stakeholders.

StakeholderEngagement:

–

Cultivates

and maintains strategic relationships across internal Oracle teams to ensure

customer success within Oracle commitments.

–

Drives

commitment and partnership within customer organizations, influencing at high

levels to align Oracle’s offerings with customer strategies.

–

Engages

in high-level collaborations with customer counterpart leads for continuous

review and strategic improvements.

–

Develops

strategic alignments with customer needs, ensuring global customer

satisfaction.

–

Provides

strategic direction in assessing risks to customer satisfaction and evaluating

the effort required to mitigate these risks, considering the broader impact on

organizational goals and driving strategic recommendations for senior leader

decision-making.

–

Leads

efforts to balance varied priorities and existing Oracle commitments to ensure

optimal coverage and response to key customer needs with minimal risk to

programs.

CoreResponsibilities

Planning& Execution:

–

Oversees

and guides multiple teams on managing complex projects or initiatives,

monitoring timelines, deliverables, and budgets when applicable to ensure

strategic objectives are met. Serves as a role model for appropriately

delegating work, setting priorities, and ensuring alignment with business

needs. Coaches others on adjusting resources or project timelines in

anticipation of business changes.

Collaboration& Partnership:

–

Role

models leading cross-functional collaborative efforts to ensure alignment of

expectations and strategic objectives. Empowers team to build and maintain

partnerships with business leaders, stakeholders, and/or customers to address

barriers and contribute to organizational success. Drives transparency and

inclusivity by modeling actively seeking, listening to, and leveraging diverse

perspectives.

ProblemSolving:

–

Shares

problem-solving strategies across teams, providing oversight on complex

operational and/or technical issues, as needed. Coaches teams on analyzing

highly complex data and/or information to identify solutions to ambiguous

issues and provides direction on identifying root causes to prevent recurrence

of issues.

ContinuousLearning:

–

Pursues

strategic learning opportunities to maintain expertise and apply best practices

at the organizational level. Creates opportunities for team members and leaders

to build their expertise in new areas, coaching them to build innovative

skills. Identifies skill gap trends across the organization, and upholds a

culture that places significant emphasis on sharing knowledge and pursuing

learning opportunities that advance the organization. Evaluates efficiency of

learning strategies and recommends adjustments as needed.

ContinuousImprovement:

–

Empowers

team to own the development and implementation of ideas that increase the efficiency

and effectiveness of processes, protocols, and workflows across the department.

Coaches teams to gain buy-in for ideas and to seek feedback on approaches and

methods for continued improvement. Prioritizes and reviews the roadmap of

improvement initiatives to ensure alignment with strategic direction and

maximize return on investments.

Performanceand Development:

–

Serves

as a role model for driving performance across teams through tailored feedback

and coaching in alignment with performance management processes, guidelines,

and expectations. Drives consistency in the application of talent development

procedures and socializes performance expectations across the organization.

Ensures that individual development goals are aligned with organizational

strategic initiatives. Collaborates with HR to implement talent strategy

through hiring and promotion processes.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $146,300 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

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