Patient Services Representative

Salary Range: $18.69-$25.14

Pay rates are determined based on experience and internal equity.

Position Summary:

• The Patient Service Coordinator reports to the Site Manager.

• Performs registration of patients, including interviewing, completion of required forms, and room assignment.

• Provides information regarding services and policies.

• Obtains accurate demographic and insurance data.

• Verifies insurance coverage and authorization for treatment.

• Communicates with other departments regarding registration of patients.

• Performs routine pre-admitting counseling including financial counseling/screening.

• Greets, processes, and directs inquiries from patients and visitors with efficiency and respect.

• Accepts patient valuables.

• Must work well under stress or tight deadlines.

• Must work well with supervisors, co-workers, patients/residents, family members and visitors.

District Responsibility:

• Support of the District Mission and Values

• Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.

• Constantly use C-I-CARE principles when communicating with others.

• Performance Improvement Activities

• Professional Development

Position Duties/Responsibility:

• Performs opening and closing duties as directed by supervisor.

• Make necessary outgoing calls, confirming patient appointments, rescheduling appointments, etc.

• Greet and check patients in.

• Accurate capture of all pertinent registration data and confirm all patient information is accurate and up to date.

• Obtain physician orders as needed for referral processing, pre-arrival authorization and patient registration.

• Collect patient's insurance information, verify insurance coverage, and obtain insurance authorization when applicable.

• Monitors providers' schedules.

• Collect copayments/patient balances.

• Maintain cash drawers.

• Responsible for assuring the front desk and lobby are tidy.

• Provides list to medical staff of missed/canceled appointments.

• Assists Medical Records Department when necessary.

• Operate the overhead paging system, telephone switchboard and call transfers, and assist with messages through the electronic health record and all other forms of office communications.

• Determine when assistance is needed from other departments and/or Director and follow through to ensure that patient care is not compromised.

• Other Duties Assigned by Supervisor

Essential Functions:

• Must exhibit excellent customer service skills including de-escalation techniques.

• Must be able to use computer keyboard, PBX telephone system, and insurance eligibility determination programs.

• Proficiency in Microsoft Word and Excel is preferred.

• Must demonstrate excellent communication skills including the ability to distribute information accurately and legibly.

• Must work well with supervisors and co-workers to maintain a cohesive team environment.

• Expectation to endorse a common culture around the values of Respect, Patient Access, and Providing Value to the patients we serve, as well as all internal and external team members.

Position Qualifications:

• Education: High School diploma or equivalent.

• Experience: Previous office/hospital experience preferred.

• Certifications: None necessary.

• Skills/Ability: Excellent verbal skills required. Exhibits the ability to organize multiple assignments and follow through with accuracy. Exercises good judgment under stress. Demonstrates initiative, emotional stability, tact, and poise. Fluency in Spanish desirable.

• Other: Must have the ability to hear softly spoken voices preferably without a hearing device.

LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.