Director, Global Creative Operations, Bobbi Brown

Position Overview

The Director, Creative Operations, Bobbi Brown is responsible for leading the day-to-day operations, workflow, resource planning, and executional infrastructure that enables the Global Creative team to deliver best-in-class creative assets across the brand’s full 360° marketing ecosystem. This role serves as a key operational partner to Creative leadership, ensuring that creative priorities are translated into clear timelines, efficient processes, realistic resource plans, and high-quality deliverables.

This individual will help strengthen ways of working across Creative, Marketing, Product Development, Social, PR, Education, Retail, E-Commerce, Packaging, Store Design/Visual Merchandising, and Regional teams. The Director will bring structure, clarity, and accountability to complex creative workstreams, balancing strategic business priorities with day-to-day executional needs.

As Bobbi Brown continues to evolve its creative operating model, this role will be critical in supporting process transformation, agency/vendor management, project intake, asset planning, and cross-functional communication to ensure creative work is delivered on time, on brief, and aligned to brand standards.

Key Responsibilities

Creative Operations & Workflow Management

Lead the operational planning and execution of creative workstreams across campaigns, product launches, evergreen content, retail programs, education assets, digital/social needs, packaging, and regional requests.

Develop and manage project timelines, milestones, deliverables, and approval pathways to ensure work progresses efficiently from brief through final asset delivery.

Partner with Creative leadership to prioritize work based on brand priorities, launch calendars, business impact, and team capacity.

Establish and maintain clear intake processes, workflow tools, status documents, and communication rhythms to support visibility and accountability across the Creative organization.

Identify process gaps, bottlenecks, and areas of duplication, and recommend improvements that increase efficiency and reduce rework.

Cross-Functional Partnership

Serve as a central connector between Global Creative and key cross-functional partners, including Global Marketing, Product Development, Social, Communications, Education, Commercial, E-Commerce, Packaging, Store Design/Visual Merchandising, Finance, Procurement, and Regional teams.

Translate business needs and creative briefs into actionable project plans with clear owners, timing, dependencies, and deliverables.

Partner with Marketing and Creative leads to ensure launch plans, campaign priorities, and asset needs are understood early and planned realistically.

Support strong communication across teams to ensure stakeholders are aligned on scope, timing, expectations, and changes throughout the creative process.

Act as an escalation point for project risks, timeline shifts, competing priorities, and resource constraints.

Resource Planning, Budgeting & Vendor Management

Support Creative leadership in managing team resources, freelance support, agency partnerships, and vendor relationships to ensure business needs are met effectively.

Partner with Finance and Procurement to track budgets, purchase orders, estimates, invoices, and vendor agreements as needed.

Manage external agency and vendor workflows, including onboarding, briefing, timelines, deliverables, feedback loops, and performance expectations.

Help evaluate agency/vendor needs and make recommendations to support the evolving creative operating model.

Ensure external partners are set up for success with clear processes, communication expectations, and brand guidelines.

Key Responsibilities Continued...

Process Improvement & Creative Operating Model

Develop, refine, and implement operational best practices that support a high-performing, multi-disciplinary creative organization.

Create and maintain standard operating procedures, project management templates, toolkits, and documentation to improve consistency and scalability.

Partner with Creative leadership to support transformation initiatives, including agency model evolution, workflow optimization, and new ways of working.

Drive adoption of creative operations tools, asset management systems, and project tracking processes.

Promote a culture of clarity, accountability, collaboration, and continuous improvement across the Creative team.

Asset Delivery & Brand Consistency

Oversee the creative asset delivery process to ensure final outputs are delivered accurately, on time, and aligned with approved creative direction and brand standards.

Support the coordination of creative assets across global, regional, digital, retail, social, education, packaging, and visual merchandising channels.

Ensure teams have access to the right guidelines, final files, usage information, and delivery requirements.

Partner with cross-functional teams to support timely asset handoff, localization needs, and regional execution.

Maintain strong attention to detail and quality control throughout the creative development and delivery process.

Team Leadership & Communication

Lead, coach, and support Creative Operations team members and/or project management partners.

Promote strong communication and information flow across all levels of the Creative organization.

Help establish team routines, forums, and status meetings that drive alignment and decision-making.

Serve as a trusted operational partner to Creative leadership and a reliable point of contact for cross-functional stakeholders.

Foster a collaborative, solutions-oriented environment that supports creative excellence and business impact.

Qualifications

Bachelor’s degree required; degree in Marketing, Communications, Business, Creative Operations, Project Management, or related field preferred.

8+ years of experience in creative operations, project management, marketing operations, production, or related function, preferably within beauty, fashion, luxury, retail, or consumer products.

Strong understanding of creative development processes across campaign, digital, social, retail, packaging, education, and/or visual merchandising workstreams.

Proven ability to manage complex timelines, competing priorities, cross-functional stakeholders, and high-volume creative deliverables.

Experience working with agencies, freelancers, production partners, vendors, and internal creative teams.

Strong budget, resource planning, and process management capabilities.

Excellent communication, organization, problem-solving, and stakeholder management skills.

Ability to bring structure and clarity to ambiguous or evolving business needs.

Highly collaborative, detail-oriented, agile, and comfortable operating in a fast-paced global environment.

Experience supporting organizational transformation, new operating models, or process improvement initiatives

Key Competencies

Creative Operations Expertise

Project Management

Cross-Functional Collaboration

Operational Excellence

Change Management

Resource Planning

Vendor & Agency Management

Communication & Influence

Problem Solving

Attention to Detail

Agility

Leadership & Team Development

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].