Customer Solutions Manager/Outbound Product Manager
Palo Alto, CAJobPosted 5 days agoStill listed 4 days ago
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Job overview
The hiring partner seeks a Customer Solutions Manager or Outbound Product Manager with technical understanding of GPU cloud infrastructure and customer and market insight. The role engages enterprise and AI customers, analyzes competitors, and informs product and go-to-market strategy. It also collaborates with product, engineering, and ecosystem partners, supports customer proofs of concept, and communicates market insights to internal and executive audiences.
Skills & qualifications
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Full job description
Overview Our hiring partner is seeking a Customer Solutions Manager or Outbound Product Manager who combines deep technical understanding of GPU cloud infrastructure with strong customer and market insight. This individual will engage directly with enterprise and AI customers, analyze competitive offerings, and bring structured, data-driven input into the company’s product and go-to-market strategy.
Key Responsibilities
- Customer Engagement: Work directly with enterprise customers, AI developers, and ecosystem partners to understand workload patterns, pain points, and technical requirements.
- Competitive and Market Analysis: Continuously track and analyze GPU cloud competitors (e.g., CoreWeave, Lambda, RunPod, AWS, Azure, GCP) across performance, cost, scalability, and customer experience.
- Framework Insight: Maintain deep understanding of industry evaluation and certification frameworks (e.g., ClusterMax, NVIDIA Cloud validation) and apply that knowledge to shape product and differentiation strategy.
- Feedback to Product: Synthesize customer and competitive insights into clear requirements, priorities, and recommendations for the Product and Engineering teams.
- Ecosystem Collaboration: Partner with GPU and AI ecosystem vendors (e.g., NVIDIA, AMD) to ensure alignment with performance, interoperability, and validation standards.
- PoC Support: Collaborate with FAEs and Solution Engineers during customer PoCs to gather structured feedback and ensure successful deployment outcomes.
- Thought Leadership: Act as a subject matter expert on AI/GPU cloud market dynamics and communicate insights through internal briefings, product planning sessions, and executive updates.
Qualifications
- 5–10 years of experience in solutions engineering, technical product management, competitive analysis, or product strategy, ideally in GPU computing, cloud infrastructure, or AI/ML systems.
- Strong understanding of GPU cloud evaluation frameworks, NVIDIA Cloud validation programs, or similar benchmarking processes used by analysts and hardware partners.
- Proven ability to translate complex customer and market insights into actionable product direction.
- Technical background in Kubernetes, GPU orchestration, AI/ML workloads, or data center infrastructure.
- Excellent communication and presentation skills; able to interface effectively with both engineers and executives.
- Bachelor’s or higher degree in Computer Science, Physics, Engineering, or related technical discipline.
Compensation
- Competitive salary and equity based on your experience and skill set.
- This is a Hybrid role — 3 days in office, 2 days remote; must be located in Palo Alto.
- Applicants must be authorized to work in the United States without the need for visa sponsorship.
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