Director of Client Success, Enterprise News
NEW YORK, NY · HybridFull-timeSeen 1w agoSeen in employer's feed 6 days ago
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Job overview
Dow Jones is seeking a Director of Client Success, Enterprise News to build and lead a B2B client success organization. The role owns the post-sale customer lifecycle, from onboarding and activation through engagement, retention, and expansion, and defines how enterprise clients adopt and realize value from an intelligence platform. The director partners with Sales, Product, Marketing, and Customer Care, and works from the Midtown Manhattan office three days each week.
Skills & qualifications
Skills
Full job description
Dow Jones & Co. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Dow Jones, Making Careers Newsworthy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put Reasonable Accommodation in the subject line. NYC - 1211 Ave of the Americas Full timeJob_Req_53513 Job Description: About the Role We are seeking a Director of Client Success, Enterprise News to build and lead a world class B2B client success organization from the ground up. You will be responsible for designing and scaling the full post-sale customer lifecycle from onboarding and activation to engagement, retention, and expansion. This is a highly strategic role operating in a startup environment, with the opportunity to define how enterprise clients adopt and derive value from a next generation intelligence platform. As Director of Client Success, you will own the strategy, structure, and execution of our enterprise client success model, ensuring customers achieve measurable value and driving long-term growth through adoption, engagement, and expansion. You will partner closely with Sales, Product, Marketing, and Customer Care to deliver a seamless and high-impact client experience. Our team works in the Midtown Manhattan office 3 days each week. You Will * Design and scale a global client success organization supporting enterprise customers. * Define roles across onboarding, adoption, customer relationship, and customer care. Develop structured onboarding and activation programs to accelerate adoption. * Establish best-in-class processes, playbooks, and operating processes. * Design and execute strategies that drive sustained user engagement. Lead cross-brand engagement initiatives to ensure clients realize maximum value from the integrated Dow Jones business news product and translate engagement and usage into measurable commercial outcomes. * Implement proactive client relationship management to support Account Managers. Align with Sales on handoff, account strategy, and expansion. * Own activation and expansion metrics. * Partner with Sales to support renewals, QBRs, and growth opportunities. * Build and operationalize a customer health scoring framework in coordination with our operations and analytics team. Leverage data and analytics to monitor adoption, engagement, and risk. Identify early indicators of churn and expansion opportunities. * Partner with Customer Care to capture and synthesize customer feedback and establi
How this job compares
Set against the 277 open Client Success jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- New York median$110–150K/yr48 salary ranges
- Openings
- Olive Jobs lists 56 open Client Success jobs in New York and 277 across the US. 22% of them nationwide are listed as remote or flexible.
- Experience
- Client Success postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 7 years (221 postings).
- Education
- 51 of the 277 open Client Success jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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