Manager On Duty, Crew Scheduling

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Crew Scheduling Team within the Integrated Operations Division.

Responsible for directing and managing the Crew Schedule operation on a real-time, 24/7 basis.

What you'll do

Oversees the open time trip coverage process for both Pilots and Flight Attendants for all American Airlines flights

Ensures the correct and uniform application of all Federal Air Regulations, labor agreements and company policies

Coordinates extensively with the scheduling team, Flight, Flight Service, Dispatch, Crew Planning and Crew Resources in the operation of the airline

Prepares morning briefing and attends daily staff meeting in the IOC

Makes real-time analytically sound decisions in a stressful, changing environment

Maintains quality service by establishing and enforcing organization standards

Supervises, leads, and guides team of Coordinators and Trackers

Leads the ongoing and annual talent conversations/development, performance management, coaching and counseling, and recruiting

Coaches and counsels employees to correct and improve performance

Motivates team for continual improvement in process and internal customer experience

Ability to work shifts, including weekends and holidays. Ability to work rotating shifts (AM’s, PM’s and MID’s) as required. Ability to work overtime as required, sometimes with little or no advance notice

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Previous experience working with organized labor groups

Hands on experience with the Flight Operating System (FOS), Ascent, OUTLOOK, Screen Printer, OCM

3 years Crew Scheduling experience

Preferred Qualifications- Education & Prior Job Experience

Previous supervisory experience

Skills, Licenses & Certifications

Knowledge of the APA and APFA working agreements and Federal Air Regulations

Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

Ability to exercise sound judgment in making decisions based on information gathered/reviewed

Ability to be flexible and capable of adapting to constant change

Ability to work with all levels of management and union groups

Cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge

Ability to prepare written and verbal turnovers

Ability to learn computer systems and applications and apply knowledge

Ability to prioritize tasks

Ability to handle multiple tasks concurrently

Ability to work well under pressure and deadlines

Ability to work with minimal supervision

Must report to work on a regular and timely basis

Ability to manually complete duties in the event of computer and system outages

Ability to speak clearly over the telephone and radio, and be understood by crewmembers regarding contractual and FAR limits, and assignments

Ability to memorize computer entry codes and city codes

Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers

Ability to read, understand and comprehend the flight attendant or pilot labor agreements

Must pass a background reference check and criminal fingerprint check

Strong managerial and interpersonal skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.