Clinical/Account Management Support Specialist

Clinical/Account Management Support Specialist

Requisition Number 3016

Location US - Remote

State/Territory

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela’s world-class team of scientists and engineers or as acquired or licensed technologies. These programs are supported by Candela’s global business unit, clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).

The Company’s headquarters are in Marlborough, Massachusetts, US, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field sales, field service, clinical education and marketing organizations.

General Summary

We are seeking a dynamic, highly skilled Clinical/Account Management Support Specialist to join our team in a hybrid role that blends clinical expertise, training, customer care, technical support and client relations responsibilities. The ideal candidate will serve as a key liaison between clinical teams, clients, and user groups, ensuring high standards of care while fostering a collaborative, user-centered environment with focus on our Glace device. As a Clinical/Account Management Support Specialist, you will help facilitate clinical processes, share best practices, and provide support for the success of both internal teams and client relationships.

Key Responsibilities

• Work together with Senior Clinical Team Lead and Customer Success to drive strategy, execution and continuous improvement across the Glace brand.

• Provide clinical support to ensure optimal patient care and safety in line with industry’s best practices and regulatory requirements.

• Build and maintain strong customer relationships, ensuring their needs are understood and addressed in a timely and effective manner.

• Facilitate customer care initiatives, including user support, troubleshooting with Tech Support NA, and resolution of clinical-related concerns.

• Serve as a point of contact for client escalations, ensuring clear communication and swift problem-solving.

• Collaborate with clients to tailor clinical solutions to their specific needs and expectations.

• Work cross-functionally support post-sales activities and customer utilization efforts to ensure long term customer success.

• Coordinate user groups, customer journey and onboarding, ensuring active customer engagement and sharing of clinical insights and best practices.

• Share clinical knowledge and promote best practices to improve the overall user experience and client satisfaction.

Qualifications

Experience:

• 2+ years of relevant clinical or healthcare experience

• Exposure to clinical procedures, medical devices and patient care a plus

• Experience providing presentations, training and clinical document helpful but not required

• Proven track record of improving clinical outcomes and customer satisfaction

• Experience in customer care or client-facing roles is highly desirable

Key Competencies

• Proactive, self-starter who thrives in hybrid, flexible working environments

• Strong clinical knowledge and ability to interpret and apply industry best practices

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and teams

• Problem-solving and conflict resolution skills, especially in customer-facing situations

• Customer-Centric mindset

• Clinical depth & problem solving

This job description is not all inclusive and is intended to capture most of the job functions. Special projects and other tasks may be required by management.