People Experience Partner

Dow Jones & Co. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Dow Jones, Making Careers Newsworthy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put Reasonable Accommodation in the subject line. NYC - 1211 Ave of the Americas Full timeJob_Req_55799 Job Description: About the Role Dow Jones has an exciting opportunity to join our People team as a People Experience Partner. This role will partner closely with People Business Partners, Centers of Excellence, People Operations, and operational teams to create better experiences for employees and managers across the full lifecycle. This is an opportunity to shape how People support is delivered in a modern, global organization. The role will focus on improving employee journeys, simplifying processes, resolving pain points, and moving repeatable transactional work to People Operations to keep the operating model efficient and evolving. You will work in our Midtown Manhattan office 3 days a week and report to the Senior Manager, People Experience. You Will * Support global People priorities aligned to People Team strategy and business goals, delivering scalable solutions first and tailoring for regional requirements where needed to drive efficiency and consistency. * Use data, employee feedback, case trends and service insight to identify opportunities to improve key employee and manager moments across the employee lifecycle, escalating recurring themes and helping prioritise meaningful improvements. * Provide high-quality support to employees and managers across complex or higher-impact moments in the employee lifecycle, requiring sound judgement, clear ownership and effective coordination. * Support the delivery of simpler, faster and more human-centred processes that improve employee journeys and reduce friction. * Use AI and technology solutions to improve self-service, knowledge quality, service efficiency and employee experience, following established governance, privacy and compliance standards. * Partner with People Operations and regional stakeholders to ensure work is owned by the right team, routed efficiently and delivered effectively across the operating model. * Move repeatable or transactional activity to People Operations, self-service or automated channels, creating more capacity for higher-value support. * Support complex or sensitive employee matters, ensuring clear ownership, strong communication and a positive employee exp