People Process & Solutions Manager

Dow Jones & Co. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Dow Jones, Making Careers Newsworthy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put Reasonable Accommodation in the subject line. NYC - 1211 Ave of the Americas Full timeJob_Req_55728 Job Description: About the Role As the Manager, People Process & Solutions within the People Operations team at Dow Jones, you will serve as the architect of our operational efficiency. You'll be a critical link between our current global state and our AI-powered, self-service future. You will own the documentation of processes for the People team, and design and refine process changes to ensure any HR workflow is as AI-optimized, simplified, and compliant as possible. Working 3 days a week in our Midtown office and reporting to the Director, People Technology & Solutions, you'll partner closely with People COEs and the Dow Jones People Technology team, to document, design and transform processes. You Will * Act as the go-to person for HR process architecture * Develop and maintain a global service catalogue, ensuring consistency, compliance, and clarity across all regions and the People team * Serve as a technical lead for AI & Automation within People Ops, contributing to the evolution of best practices and ways of working * Lead end-to-end process discovery and mapping to identify bottlenecks, compliance risks, and redundancies * Define clear ownership frameworks (RACI/RAD) for cross-functional HR workflows, ensuring accountability and preventing fragmentation in global operations * Design and refine streamlined and standardized Future State processes that are lean, self-service, scalable, compliant and AI/automation ready * Establish, track, and report on key process health metrics * Actively monitor cycle times, process compliance, error rates, and volume to identify opportunities to improve * Collaborate extensively across HR, Tech, and legal/compliance functions * Bridge the gap between HR business needs and the technical requirements of Workday, ServiceNow and emerging AI tools You Have * Bachelor's degree in Human Resources, Business, IT, or a related field or comparable work experience * 7+ years of experience in HR Operations, Business Process Outsourcing (BPO), Management Consulting or a similar role within a global organization * Proven ability to document complex current-state vs. future-state gap analysis, whi