Taxi Field Supervisor

Overview

The Taxi Field Supervisor provides front-line leadership for taxi dispatch operations at JFK Airport, ensuring the safe and efficient movement of passengers and taxicabs while delivering a high level of customer service. This position supervises Taxi Dispatchers, monitors daily operations, addresses customer and driver concerns, and ensures compliance with airport, company, and Taxi & Limousine Commission (TLC) requirements.

Pay: $29.39 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

• Supervise and provide daily direction to Taxi Dispatchers and assigned staff.

• Conduct shift roll calls, attendance and safety checks, staffing assignments, and operational briefings.

• Ensure appropriate staffing levels are maintained at assigned posts.

• Train and coach new and existing employees on procedures, safety, customer service, and applicable regulations.

• Maintain an orderly and efficient flow of passengers and taxicabs, including taxi queues, staging, and loading areas.

• Assist customers with taxi procedures, fares, meter rates, and transportation-related questions.

• Monitor terminals, taxi stands, and holding areas for unsafe, suspicious, or unauthorized activity.

• Prevent unauthorized customer solicitation and address violations according to established procedures.

• Maintain knowledge of and enforce applicable NYC Taxi & Limousine Commission (TLC) rules and regulations.

• Work cooperatively with Port Authority Police, airport personnel, TLC representatives, and other authorized agencies.

• Respond to operational issues, customer concerns, employee matters, accidents, and safety incidents.

• Complete required shift reports, operational logs, incident reports, and accident/injury documentation.

• Drive company vehicles between terminals and other airport locations as required.

• Perform other duties as assigned based on operational needs

Qualifications

• Previous supervisory, lead, dispatch, transportation, airport operations, customer service, or similar operational experience preferred.

• Strong leadership, communication, customer service, and conflict-resolution skills.

• Ability to work effectively in a fast-paced, high-volume environment.

• Strong attention to detail and ability to complete accurate reports and documentation.

• Ability to use tablets, two-way radios, and other operational equipment.

• Valid driver's license required to operate company vehicles.

• Ability to work a flexible schedule, including weekends, holidays, evenings, and/or overnight shifts as needed.

Physical Requirements

• Ability to stand and walk for the majority of the shift.

• Ability to climb stairs and lift or carry items weighing up to 50 pounds.

• Ability to work outdoors for extended periods and in varying weather conditions.

• Ability to safely perform routine and emergency duties requiring moderate physical activity.

REQNUMBER: 170452

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.