Regional Manager/Quality Control - Army TAP
Fort Knox, KYFull-timeSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
Calibre Systems, Inc. seeks a Regional Manager/Quality Control to lead TAP operations at Fort Knox, overseeing personnel, ensuring VOW/CRS compliance, managing customer service and transition counseling, coordinating with government stakeholders, safeguarding PII, and handling reporting and outreach activities.
Skills & qualifications
Skills
Qualifications
Full job description
Compensation
$
Hours Per Week
40
Number Of Positions
1
Job Description
Regional Manager/Quality Control - Army TAP
5516
CALIBRE Systems, Inc., an employee-owned, mission focused solutions and digital transformation company is seeking a Regional Manager/Quality Control to support our ARMY TAP program.
The Regional Manager/Quality Control lead serves as the installation-level leader for TAP operations and quality assurance. This position manages personnel, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.
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Serve as the contractor’s primary point of contact with the Government at the installation level and manage on-site operations.
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Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.
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Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.
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Manage personnel, materials, schedules, and required monthly reports and administrative documents.
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Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.
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Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.
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Master’s degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor’s degree accepted with relevant experience.
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Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.
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Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.
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Experience working directly with clients and exercising independent judgment.
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U.S. citizenship and successful completion of a National Agency Check/background investigation.
Preferred Qualifications
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Demonstrated experience leading multi-site or regional TAP operations.
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Prior experience supporting Army transition programs, employer outreach, or installation-level operations.
Ft. Knox, Kentucky, United States
Full-Time/Regular
Equal employment opportunity, including veterans and individuals with disabilities
PI286959160
Place of Work
On-site
Requisition ID
5516
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