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Front End Lead Trainee

Giant Eagle

Twinsburg, OHFull-timePosted 1 day agoStill listed today

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At a glance

Compensation
No compensation found
Location
Twinsburg, OH
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Front End Lead supports the Front End Leader by providing consistent leadership and helping the front end run efficiently, safely, and securely. The role focuses on guest service, checkout throughput, accurate sales capture, team coverage, and compliance. It also includes scheduling, cash-control monitoring, supply ordering, coaching team members, and taking ownership of the front end when the leader is not on duty.

Skills & qualifications

RequiredNice to have

Skills

Guest ServiceTraffic DirectionSchedulingCash ControlComplianceSupply OrderingTraining and CoachingLoss Prevention

Qualifications

1+ Years ExperienceHigh School Diploma or EquivalentMust Lift 50 PoundsMust Be 21+Annual Certification

Full job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required. Job Description

Experience Required: 1 to 3 years Education Desired: High school diploma or equivalent Lifting Requirement: Up to 50 pounds Age Requirement: At least 21 years of age

Job Responsibilities

  • Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
  • Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
  • Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
  • Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
  • Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
  • Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
  • Order Front End supplies to fill needs while being conscious of cost.
  • Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
  • Support Front End Leader with special project or “champion” assignments.

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