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Trainee, Front End Lead

Giant Eagle

Berea, OHFull-timePosted 4 days agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
Berea, OH
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Annual Certification

Job overview

The Front End Lead trainee will help build guest loyalty and improve checkout efficiency by overseeing self‑checkout operations, directing traffic, managing schedules, and ensuring compliance and safety, while training team members and supporting the Front End Leader with various projects.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCash HandlingSchedule ManagementCompliance MonitoringLeadershipPhysical Lifting

Qualifications

1+ Years ExperienceHigh School Diploma or EquivalentUp to 50 Pounds LiftingMust Be at Least 21+Annual Certification Required

Full job description

Job Summary

The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required. Job Description

Experience Required: 1 to 3 years Education Desired: High school diploma or equivalent Lifting Requirement: Up to 50 pounds Age Requirement: At least 21 years of age

Job Responsibilities

  • Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
  • Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
  • Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
  • Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
  • Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
  • Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
  • Order Front End supplies to fill needs while being conscious of cost.
  • Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
  • Support Front End Leader with special project or “champion” assignments.

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