Distribution Quality Manager

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead. To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for developing, improving, and maintaining a consistent methodology for compliance and continuous improvement. Scope of Position Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive Continuous Improvement across inbound, put-away, picking, packing, shipping, and returns. This role will supervise one or more quality team members. This position reports to the Director of Distribution Center Operations and is based fully onsite at our distribution center in Groveport, OH. Travel requirements: Up to 25% Primary Job Duties and Responsibilities 1. DC Quality Management System (QMS) & Compliance - Own the DC QMS including SOPs, document control, audit calendar, and management review. - Serve as site representative for ISO 9001, ensuring processes meet requirements. - Lead internal audits and corrective/preventive actions. 2. Customer Quality & Continuous Improvement - Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints. - Lead root cause analysis and communication for customer quality issues. - FacilitateLean and Continuous Improvement projects. 3. Inbound Quality (Receiving &Put-Away) - Establishreceiving inspection standards. - Manage over, short & damaged (OS&D) shipping variances and partner with vendors on defect trends. 4. Outbound Quality (Pick/Pack/Ship) - Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits. - Set packaging standards to reduce in-transit damage. 5. Inventory Integrity & Data Quality - Own cycle counts quality and root cause analysis of variances. - Monitor Warehouse Management System (WMS) data hygiene and scanning adherence. 6. Returns, Non-Conforming, and Disposition - Chair of the DC Material Review Board (MRB). - Define quality, hold protocols, and traceability. 7. Training, Standards, and Governance - Develop Standard of Work, quality checklists, and audit routines. - Train associates and leaders on quality criteria. 8. Cross-Functional Partnerships - Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement. Required Qualifications Bachelor's degree in engineering discipline, manufacturing, or business discipline. A minimum of 5 years of quality or operations experience in a distribution environment. Experience withLean Six Sigma and data analysis. Computerproficiencyin Microsoft Office and statistical packages Ability to work with Cu