Voter Registration Representative

Job Summary: Reporting to the Manager of Voter Registration, the Voter Registration Representative I performs a wide variety of routine tasks associated with registering voters and conducting elections, including computer research, data entry, proofreading for accuracy, comparing and verifying signatures, and field incoming calls in both English and Chinese. Ideal candidates for this position will possess data entry skills and the ability to work in small groups on detailed, repetitive tasks.

Essential Duties & Responsibilities:

• Maintain up-to-date records of voter information, ensuring that all data is entered in the system correctly and confidentially
• Assess voter eligibility based on legal criteria, such as citizenship, age, and residency requirements
• Professionally answer incoming calls, providing accurate information related to elections, voter registration, and other related matters as it pertains to registration in both English and Chinese
• Provide accurate information about voting centers, voting hours, or changes to election procedures.
• Decide whether any follow-up action is necessary, such as sending forms or updates
• Safeguard sensitive voter information in accordance with data protection and privacy regulations
• Determine whether sensitive voter information needs to be protected or if the inquiry can be resolved without violating confidentiality policies
• Prioritize daily assigned tasks based on urgency, monitor progress, and provide guidance or assistance where needed
• Address any complicated voter registration issues, discrepancies, or errors that require further investigation
• Jury reports, DPS Que, TXOL, and Felons

Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email [email protected]

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Education:

• High school diploma or GED equivalent

Experience:

• Minimum of (1) year of clerical office experience working with the public or in a fast-paced environment
• Minimum of (2) years of customer service experience
• Minimum typing speed of 35 wpm.

Knowledge, Skills, and Abilities:

• Proficient working knowledge of computers and Microsoft Excel, Word, and PowerPoint
• Excellent phone etiquette
• Outstanding organizational skills
• Strong attention to detail
• Communication Skills necessary for verbal, written, and interpersonal interactions
• Customer Service Skills with strong interpersonal ability
• Time Management: ability to prioritize tasks with processing and ability to meet deadlines.
• Must be able to adhere to office confidentiality requirements regarding customer and voter information
• Must be a fluent Chinese or Mandarin speaker

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Knowledge and Experience:• Knowledge of Election Laws and Procedures

Work Environment:• Work is performed primarily in an office setting subject to frequent interruptions, with extensive work at a computer workstation and site visits to various Tax Offices, Harris County, and community facilities, both outdoors and indoors.

• Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions is required.

Physical Demands:• This role is a standard office role that requires remaining stationary for long periods of time. At times, boxes or equipment must be transported weighing up to 30 lbs.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.