Senior, Technology Field Services Specialist

Job Description Header: Requisition ID: 110315 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on , , and . Job Description Job Title: Senior, Technology Field Services Specialist Posting Start Date: 8/26/26 Job Description: Primary Role 1. Configuring, installing, troubleshooting, and providing support to all software/hardware for IT users' desktops, laptops, printers, and mobile devices. 2. Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. 3. Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed. Escalates malfunctions to senior or lead tech when necessary, documents problems and resolutions. 4. Maintain accurate asset inventory. 5. Work closely with Senior Specialist on management of State or Service Company Budgets and begin taking over budget management for districts and smaller states. To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg5NjkzLjEwODY1QGFtd2F0ZXJjb21wLmFwbGl0cmFrLmNvbQ