Manufacturing Quality Liaison I (MQL) - First Shift

Position Overview

Join International and Help Build the Future of Transportation

The International San Antonio Manufacturing Plant (STX) is a leading commercial vehicle manufacturing facility, producing Class 6–8 trucks and electric vehicles through advanced manufacturing and connected technologies. We are looking for dedicated employees who share our values of Customer First, Team Spirit, Respect, Responsibility, and Eliminating Waste. Frontline employees play an important role in delivering safe, high-quality products to our customers each day. International offers competitive pay, comprehensive benefits, training, and growth opportunities to support employees at every stage of their career.

The Manufacturing Quality Liaison (MQL) - First Shift is responsible for supporting operations in the manufacturing of trucks by facilitating such activities as supporting root causes for defects, taking corrective action, and ensuring preventive measures are taken to eliminate quality related defects in the final product.

Work Schedule

First-shift schedule: Monday through Thursday, 5:30 AM to 4:00 PM.

This position supports a manufacturing environment and requires flexibility to meet operational needs, including production recovery days, overtime, and occasional Friday or weekend coverage as needed. Schedules, start times, and transition timing may vary based on business needs.

Responsibilities

• Works within the Production & Logistics (P&L) Way, reads follows, and identifies improvements for verbal and standard written work instructions (SWI), position standards, and standard operating procedures.

• Demonstrates role model level P&L Way attitudes & behaviors, core values, and excellent attendance.

• Practices safe work behavior, including the utilization of proper safety equipment and adherence to safety guidelines. Identifies and corrects or escalates potentially unsafe situations/conditions.

• Complies with all Environmental, Health, and Safety (EHS) requirements; reports hazards, environmental risks, and incidents, uses required PPE; operates equipment safety, and helps maintain a safe and environmentally responsible workplace.

• Role model of the 100% mindset and takes full ownership and responsibility of position/station. Understands impact of work to outcomes and production interdependencies.

• Demonstrates advanced level proficiency in the department’s core processes, with the ability to independently execute standard workflows and identify routine issues, escalating more complex problems as needed.

• Meets the required competency or certification standards for workstations, areas and processes per the department skills matrix.

• Executes standard work within takt and demonstrates proper Andon utilization, exhibiting the courage to speak up, identify deviations, and initiate communication without hesitation. Exhibits the “Right from me” behavior.

• Active participant to continuous improvement efforts and problem-solving methods, updates standard work. instructions. Identifies improvements as needed.

• Collaborates with engineering on new solutions and new product introductions.

• Maintains strong safety, normal situation, 5S standards, good organization of workspace, and housekeeping.

• Performs routine inspections on products, processes, and materials to ensure work output meets product specifications.

• Can explain issues and targets on the RTM board and take responsibility for countermeasures and actions.

• Keeps Team Lead and Supervisor informed of any issues or challenges.

• Effectively contribute with ideas across functions to enable collaboration

• Assists Team Lead and Supervisor in deviation escalations and technical problem solving.

• Actively mentors, trains and develops other team members.

• Communicates production, quality, and operational concerns through Real Time Management (RTM) meetings, pulse meetings, and quality gate processes.

• Collects, documents, and maintains information necessary to establish and sustain clean points within the production line.

• Receives and documents assembly deviations, completes containment activities, and supports the development and implementation of corrective actions.

• Utilizes problem-solving tools and root cause analysis methods to assist in resolving production and quality issues in partnership with leadership and engineering teams.

• Maintains accurate documentation and communicates the status of deviations, containment actions, and corrective measures to appropriate stakeholders.

• Other duties as assigned

Minimum Requirements

• At least 2 years of experience in materials, warehouse or inventory control

OR

• At least 2 years of manufacturing / production experience

OR

• Successful Completion of the International STX P&L Office Rotation Program

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• Physical Requirements (Ability to do the following up to a minimum of 10 hours per shift):

• Walk, stand, sit, bend, twist/turn, kneel, squat, crawl

• Climb using both legs and arms

• Head/neck movement

• Reach outward or above the shoulder

• Lift, carry, push, or pull 15-45 pounds

• Repetitive use of hands and fingers

• Use of vibrating tools

• Depth perception required

• Ability to distinguish basic colors and shades of color

• Exposure to constant and intermittent noise, fumes, smoke and gases, solvents, paint, grease and oils, radiant energy, and slippery surfaces

• Drive or operate equipment such as lifts and/or motor vehicles

• May be required to work on units outdoors

• Ability to work different shifts and overtime as needed

• Working knowledge of product variation, quality codes, and feature codes

• Working knowledge of International data systems such as CTV, Ignition, MES reports and MES tracking.

• Proficient computer skills, including Microsoft Office applications

Desired Skills

• Demonstrates a strong team mindset, reliability, and positive attitude

• Communicates clearly and helps ensure expected results

• Demonstrates initiative and effective problem-solving skills.

• Customer-focused and drives for results

• Demonstrated ability to train others across multiple stations

• Demonstrates advanced product and process knowledge

• Knowledge of International’s IVAT inspection criteria

• Highly deadline-driven with a focus on timely delivery

Benefits and Compensation

This position offers competitive hourly pay along with a comprehensive benefits package designed to support employee wellbeing. Benefits include medical, dental, vision, prescription, and hearing coverage; paid time off (vacation) and holidays; life insurance; short- and long-term disability coverage; and tuition assistance. Employees also have access to an Employee Assistance Program (EAP) which provides confidential support when needed

Company Overview

About TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP (https://traton.com/) and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.