Infrastructure Lab Technician Apprentice

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As an Infrastructure Lab Technician Apprentice at IBM, you will have the opportunity to apply your knowledge and experience using the latest tools and technologies to support IBM processors, storage or other semiconductor hardware.

Throughout your apprenticeship, you will work closely with experienced engineers, technicians and other mentors in a production and/or development hardware raised floor environment to maintain all specific hardware related to the IBM Infrastructure Group.

Where applicable, you will be taught all day-to-day activities/responsibilities of a hardware raised floor environment on multiple different Infrastructure specific raised floors. This work will be physical hands on in nature with some lifting and physical dexterity requirements. You will also learn and be responsible for a variety of lab safety procedures relevant to the specific raised floor environment, as well as learning and utilizing the specific hardware life cycle workload applications. To that end, you will be trained and expected to certify via testing in all specific responsibilities. Specific to the hardware life cycle, you will be expected to rack, stack, cable (power and network), new hardware, as well as un-rack and pack old hardware and cabling.

What is an Apprenticeship?

IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally recognized credential from the DOL.

During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM.

Who you are

An apprenticeship is about learning. We’re seeking candidates who have the following requirements, but we know you’re just getting your career started, and we’re committed to helping you learn and grow. If you’ve had some experience with data analysis or simply working in a team oriented environment in the past, you’re exactly the type of candidate we’re looking for.

To be successful, you need:

• Drive and eagerness to learn

• Ability to work independently, and in an efficient and organized manner

• Ability to work collaboratively as part of a team

• Strong troubleshooting

• Some basic knowledge or experience in electrical engineering sciences i.e. Electrical Safety, Electron Theory, AC/DC Basics, Wires and Cables, Computer Electronics, Electrical Testing Equipment

What’s the experience?

As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams.

This position is not eligible for visa sponsorship.

Relocation assistance is not available.

Required technical and professional expertise

• Willingness to complete the requirements of the apprenticeship program

• High School Diploma or GED

• Some knowledge or experience with any of the following:

• Physical computer hardware installation

• Workstation problem and change tools for workload tracking, PC based

• Must be able to team lift large hardware units

• Must be able to work in fast paced physically demanding environment

Preferred Technical and Professional Experience - None

Required Education - High School Diploma/GED

Preferred Education - Associate's Degree/College Diploma

Preferred technical and professional experience

• Familiarity with Various Technician Jobs: Exposure to multiple technician roles, such as Lab Technician, Electronic Technician, or Quality Technician, is beneficial for adapting to diverse tasks and responsibilities.

• Basic Knowledge of Engineering Software: Familiarity with software applications used in design, testing, and inspection processes can aid in efficient task execution.

• Understanding of Safety Protocols: Basic understanding of safety procedures and protocols in a laboratory or workshop setting can contribute to a safe working environment.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.